Valerio's Fish and Chips — Restaurant in Scotland

Absolutely Dreadful. We used to be once a week diners. We’d get food, go along to the Loch, eat and walk the dogs. But after this episode I will not be back as it is the end of a steady decline in service.

Driving into lanark with the dogs we phoned the order in. The girl taking the order was either hard of hearing or simply didn’t listen. The items were repeated numerous times and how hard is Fish Supper to hear when it’s a basic of a fish and chip shop. Then Chicken supper. Which is where the alarm bells should have started to ring. We were offered chicken fillets, chicken tenders and chicken nuggets. When it was specified chicken breast or in the bone as it was an adult meal not a children's meal. Mushy peas added and two bottles of water. Salt and vinegar and a puddle of ketchup in the corner of each one.

Collected from the shop to be told it’s just cooking now. Which was 5 minutes after their specified collection time.and when eventually handed the bags…..no water. Off to a flying start here. They were not on the order written by the girl on the phone. So went and got them at a fraction of the price at Morrisons.

Arrived at the Loch Fish and chips. No ketchup. Chicken and chips. Well they obviously didn’t listen to that either. Childrens meal of nuggets and chips. With the tiniest dribble of ketchup for o r of the nuggets. Mushy peas. Burned. How you burn mushy peas in a tub in a microwave beggars belief.

Probably the worst attempt they have ever made I guess like everyone they are struggling for staff.

That one customer they have...

Sorry, but I am unsure where these 5 star reviews come from. My husband and I visited Valerios today at 4 .30pm and purchased a take away which I have to say was freshly made at the time. It was a lovely day and we have a wee dog so we went straight to Lanark Loch and had our takeaway before walking the dog. I have to say that I have never had anything so disgusting since the last twice when we visited this place for something to eat. We should have known better than to visit again but have to say that this is truly the last time we will return and I will advise friends to avoid it too. From what used to be a place to go to for fish and chips years ago it is now just a disgrace. We actually binned our take out and I am sure I can still taste the grease from my first few bites. We both had fish. Mine was in batter and my husband had breaded fish and a portion of chips. I had 3 fritters, they were actually sliding out of the bag as they were so greasy. No amount of Gaviscon tablets could deal with this poor excuse for a fish supper. Total bad show Valerie's. Total waste of £20. Would rather have put the money in a charity box. If I could have rated the food less than one star I would have done so. Poor quality fish, uncooked batter and grease...

Visited on a lovely warm Scottish day....some may even say summer. Ordering for a group of 6 people individually was problematic to say the least. I had Single Sausage Supper Gravy and a draft Coke....I had to ask for the gravy as they forgot it, when it came was a tiny jug of watery gravy with lumpy bits which I assume was rushed as they forgot and wasnt stirred. When paying I was charged extra for a sausage roll I didn't order or consume, this was flagged up immediately by the server who refunded within 3 days. The person I was out with ordered a double sausage supper cheese and a coke. The cheese was forgotten and when it was highlighted a small bowl of grated cheese arrived (however the chips were luke warm and not cooked thoroughly hard and cold bits in the middle) it didn't melt and just sat ontop which didn't look or taste appealing by all accounts. When we got home after thinking it was quite expensive for the experience we noticed there had been an extra portion of chips added to the bill which we had paid for. All in all won't be going back again, not sure if it was the day or not but but too many little things on the resulted in a not so...