Willows Coffee Shop — Restaurant in Scotland

Went today for the first time and fair to say I won’t be back. First of all we got drinks, a small vimto a small milkshake and a fruit shoot, all I’m gonna say is the fruit shoot was bigger than both of our drinks we then ordered kids macaroni and asked the woman what it came with and she said it comes with toast.. never heard of that in my life then there was no kids deals either so it cost around £7 for some chips and juice ontop of this. We then wanted a chicken mayo panini to be told they don’t do that but can give her chicken and mayo on the side? I’ve worked in hospitality most of my life and it could have taken them two minutes to put it in a bowl and mix it so she choose the sweet chilli chicken panini instead and she couldn’t even eat it because of how it tasted i then ordered macaroni and for £9 I expected a decent size meal and was disappointed macaroni was bland they gave you hardly any chips and salad and overall was just an awful meal, I only ate it because I was starving. I then go to the counter to pay and the girl asks me if everything was okay and I replied very boldly ‘it was alright’ she did not even ask if there was anything wrong with the food just stood back and waited for the card payment to authorise, if I was asked what was wrong it could have been sorted....

Had 'Afternoon Tea for 2' this afternoon which was delightful. One of us ordered tea, which came in a pot along with a pot of hot water, sufficient to give you three standard cups of tea to enjoy with your sandwiches, scones and tray bakes. I ordered coffee and received one standard cupful, which wasn't sufficient to drink while enjoying the wonderful spread. I requested a top up and the cost for another cup of coffee was then added to the fixed cost of the 'afternoon tea for 2'. This was the only disappointment of the offer, that you can't get a free refill of coffee which we have had at other places where we have enjoyed an afternoon tea. Even if a nominal charge of say 50p was added for an additional coffee would be acceptable but to be charged the full price which was over £2 is...

We went as carers with some of the people we support. Cakes and coffees were good but staff were very rude to us when we wanted to see what the cakes at the counter were they kept on pushing us to move and staring at us like we came from mars. This was difficult as it doesn’t say the cakes in the menu or have any signs saying what the cakes are and they acted like we were a inconvenience when we were asking about what types of cakes there are. They don’t seem accommodating at all to disabled people. They were nice and laughing when we paid but only then. Quite disappointing and wouldn’t...