Azul Monkey — Restaurant in Sefton

Never been here before and unfortunately won’t be back again. I’ve never written a review before and although we were given a £10 discount for our next visit, it doesn’t rectify the experience and the mix up that happened. My boyfriend had put on the booking that I have allergies for dairy and gluten, I’m intolerant to both but they are far more extreme than intolerance especially because of other health issues I have so I say I have allergies just to make sure that nothing is contaminated or is mixed up in my food.

I had told the waitress my allergies and before ordering the plant based monkey breakfast which was on the gluten free menu. Nothing in the dish contain dairy but I just clarified that nothing can have dairy and that I have vegan butter instead of normal. The wait was long but given it was a Saturday and it was busy we were fine with waiting. The women came over after 40 minutes and said they don’t have any vegetarian sausages and if I would like to swap it for something else, I said I will have extra potato hash. The food came over and not only given my boyfriend the wrong order for his food (he wanted pancakes and was given waffles) but there was halloumi on my plate. I went over and said I think we have been given the wrong food and was told that my food was right but they will change my boyfriend’s. The lady came back over and I explained how I told the women I had a dairy and gluten allergy so I didn’t understand why there was halloumi on there. The woman said I don’t think she heard you say dairy. The food was changed but was also missing avocado but at this point I just wanted to finish my food and leave. The food did taste nice.

My boyfriend paid and the women ask if I have an allergy or an intolerance and I said I have an intolerance. She then asked me why on the book it said I have an allergy if I have an intolerance, I was honestly stunned, it’s the principle that I’ve said I’ve got an allergy and they still put halloumi on my food. I then explained how on the menu what I ordered didn’t even come with halloumi and then she quickly apologised and gave us a £10 voucher. I don’t think it should matter if I say I have an allergy or an intolerance, I shouldn’t have to explain that I also have other health problems which is why I say it’s an allergy to be extra careful, and also if someone says they have an allergy on the booking shouldn’t you been making sure that nothing is contaminated or mixed up. Honestly just very disappointed as this should be taken more seriously, if u have a gluten free menu and a lactose free you would think u wouldn’t be to careless and ignorant, allergy or intolerance, this is never okay and to question someone after being so careless when the mistake was yours is shameful. The £10 voucher was a nice thought but doesn’t rectify this...

Just returned from a disappointing visit for brunch. It was busy when we arrived so we had to wait which we had no problem with, we didn't have to wait long in the end. We ordered a couple of drinks each and two breakfasts (pancakes and a full breakfast) and the staff who seated us and took our order were lovely and welcoming.

Sadly, it started to go wrong from here. Our drinks came after about 10 minutes but 25 minutes later, our food still hadn't arrived and two tables (one party of about 8) who arrived after us, were served their food before us. I asked a member of staff and she looked into it for us then told us our ticket hadn't made it to the kitchen but they would start cooking it for us now. Our original waiter came back and asked if he could get us any more drinks but I explained the situation to him and that we didn't want to order anything else without our food and he offered us drinks on the house which we turned down because we genuinely didn't want anything else to drink. Both of the members of staff we spoke to came back to us and told us that the manager had agreed to give us 50% off our bill which we were happy with. 15 minutes after "reordering", our food arrived except for the toast with my husband's meal which we had to specifically ask for. The quality of the food is excellent given the price but we were underwhelmed by the drinks (average coffee, not very hot, orange juice from a carton) and obviously by the fact we had to wait 50 minutes for two breakfasts.

When we came to pay our bill (£25.90 originally) we saw that only £8 had been taken off, not £12.95 which would have been 50%. We paid the bill and then I went to the member of staff at the till (assuming she was the manager?) to query this and she (rather curtly) said it was 50% off the food, not the whole bill. I said that we'd been told it was the bill and she again iterated that it was just the food without so much as an apology. By this point, I was tired of complaining and we just wanted to leave. So, after a lot of hassle, and two members of staff telling us we would have 50% off the whole bill, we were only comped one meal; both my husband and I have worked in the food service industry and neither of us found this acceptable. I appreciate that mistakes happen sometimes but when they do, customers should be comped appropriately and we don't feel this was the case on this visit. For that reason, we would be...

I have booked a table for five two weeks before my visit (with deposit) and when we arrived in the place we noticed that the waiting area was non existed. That lead to people waiting for their table/people waiting for their takeout and deliveroo-uber eats drivers to wait in the entrance door and/or right outside of the entrance which means the entrance/exit of the store was constantly blocked. After 10 minutes it was our turn to be seated but the lady offered to put us to a table right next to the entrance which i refused because it was too cold from that entrance/exit door opening every minute and we would have people all around our table waiting for their table or their takeout. She insisted on putting us there as there are no other available tables at the time but we told her that iwecan wait for another table to empty since we were in no rush,she replied that no other table will be available for the next two hours which does not make sense as i explained to her that i will sit on that table for now until something else go free. We have ordered our drinks and food , drinks came and about that time a table went free so we asked for a waiter to move our drinks there.She asked the lady who handles the tables and she came back saying that we cannot be moved as that table has been reserved for another party. In conclusion apparently you can book a specific table to sit which we have never been informed when we booked ours and booking your personal table in my opinion is absurd and makes bookings much complicated. We spent the rest of hour visit having people right above us waiting to be served,we were cold all the time from that door and in general it was a rather stressful than enjoyable visit for a sunday brunch.Honestly that specific table should have been a waiting table for takeouts rather than a table for dining.

Coffee was good and chicken burger was a bit overpriced (12.5£) for them three ingredients in it but at least the chicken fillet was divine and it came with a good amount of fries on the side so i didn't leave the place hungry.

Staff was friendly,smiley and everything...