Never been here before and unfortunately won’t be back again. I’ve never written a review before and although we were given a £10 discount for our next visit, it doesn’t rectify the experience and the mix up that happened. My boyfriend had put on the booking that I have allergies for dairy and gluten, I’m intolerant to both but they are far more extreme than intolerance especially because of other health issues I have so I say I have allergies just to make sure that nothing is contaminated or is mixed up in my food.

I had told the waitress my allergies and before ordering the plant based monkey breakfast which was on the gluten free menu. Nothing in the dish contain dairy but I just clarified that nothing can have dairy and that I have vegan butter instead of normal. The wait was long but given it was a Saturday and it was busy we were fine with waiting. The women came over after 40 minutes and said they don’t have any vegetarian sausages and if I would like to swap it for something else, I said I will have extra potato hash. The food came over and not only given my boyfriend the wrong order for his food (he wanted pancakes and was given waffles) but there was halloumi on my plate. I went over and said I think we have been given the wrong food and was told that my food was right but they will change my boyfriend’s. The lady came back over and I explained how I told the women I had a dairy and gluten allergy so I didn’t understand why there was halloumi on there. The woman said I don’t think she heard you say dairy. The food was changed but was also missing avocado but at this point I just wanted to finish my food and leave. The food did taste nice.

My boyfriend paid and the women ask if I have an allergy or an intolerance and I said I have an intolerance. She then asked me why on the book it said I have an allergy if I have an intolerance, I was honestly stunned, it’s the principle that I’ve said I’ve got an allergy and they still put halloumi on my food. I then explained how on the menu what I ordered didn’t even come with halloumi and then she quickly apologised and gave us a £10 voucher. I don’t think it should matter if I say I have an allergy or an intolerance, I shouldn’t have to explain that I also have other health problems which is why I say it’s an allergy to be extra careful, and also if someone says they have an allergy on the booking shouldn’t you been making sure that nothing is contaminated or mixed up. Honestly just very disappointed as this should be taken more seriously, if u have a gluten free menu and a lactose free you would think u wouldn’t be to careless and ignorant, allergy or intolerance, this is never okay and to question someone after being so careless when the mistake was yours is shameful. The £10 voucher was a nice thought but doesn’t rectify this experience at all.