Costa Coffee — Restaurant in Sefton

Myself and my other half stopped by on our mbikes, mainly to get warm as we were frozen stiff despite him wearing half a cow and myself 5 layers, anywho, he grabbed a seat whilst I queued for our lattes. I kindly asked for TWO gingerbread lattes please with cream on top, after a 20 minute wait in line with a man behind me trying to snuggle into my back (maybe he was cold) I was charged £10.05 and given THREE watered down possible lattes, I thought to myself hey that's a tad expensive, I couldn't read the price menu as it was written in some sort of Old English font, I merely got on with it and took the tray to our table. I took a sip from one of the glasses, couldn't taste any gingerbread so gave it a stir with one of the 3 spoons (the other two had some sort of dried milk substance on I wasnt risking that, we have enough IBD in the family) still no gingerbread) my partners the same, surely the third had some in? Well it seems so, very slight I may add. The atmosphere was pretty bitter, clearly we weren't welcome, we were in clean bike gear, didn't swear, spoke with a northernish accent but somehow were tutted and sighed to each time we spoke, we managed to clear the cafe in under 15 minutes. Most likely wont be visiting again unless desperate. It was warm inside so...

Rude, obnoxious and extremely poor service, I only asked for the seats outside to be wiped dry only to be told it will only rain again By Kev. Maybe he was building an Ark out the back expecting it to rain for 40 days and nights, it was clear today and didn't rain for the remainder of the day. The best they did was to nonchalantly hand me some paper towel which wasn't enough and give such a response. At this point I thought I might have to make my wife and myself our own drinks, I told him I won't be coming hear again and he said we don't want you too, then threw my drink down the sink. I requested a refund and was told to wait outside, which I refused as my refund was not forthcoming. I eventually got my refund after he had served two other customers. I visited this costa on many occasion having never before being treated this way, I have never had a problem. I am sure he would spin some tail denying my side, check your cameras as he is not...

Edit: This store has subsequently undergone refurbishment.

As Costas go, this is somewhat disappointing. While the coffee is good, you have to pay extra for any milk substitution that isn't soya. Service was good and the staff were friendly and helpful.

The interior is very tired, with marks and scuffs all over the floor, walls and furniture. The flooring is lifting in places which could present a trip hazard for some people. Most of the café looks generally unclean and in poor condition.

The upstairs toilets were out of service and so only the accessible toilet downstairs was open. This was filthy and extremely tired looking. I would not feel conformable using it, having any physical disability (which I do not).

You can get cheaper coffee that is just as good from a local coffee shop in the village, of which there are many excellent choices. Which is what I would...