I am writing this review by way of a complaint about the Bay Horse. My elderly in laws love the Bay Horse, as well as other local Toby Carvery venues, and are regular visitors using gift vouchers bought for them by ourselves and other family members. I recently purchased a gift voucher from Miller & Carter as a wedding anniversary present for them. I enquired at the point of purchase as to whether the vouchers could be redeemed at Toby Carvery and was assured that they could, as well as at any venue under the banner of Mitchell’s and Butlers group inc Harvester, Ego, Ember Inns etc. I have bought gift cards from Miller & Carter before and they have been redeemed at Toby Carvery venues. On Sunday, 18th August my in-laws visited the Bay Horse and enjoyed a carvery lunch. At the conclusion of the meal they offered the gift voucher by way of payment and were told that the Bay Horse do not accept the Miller& Carter gift cards. My in-laws explained that they had used Miller & Carter gift cards previously and they asked if the waitress could check with management. They were told in no uncertain terms that she didn’t have to check as she knew for a fact that they couldn’t be used. My. In-laws, who are both in their late 80s were embarrassed, but more to the point, were forced to pay for the meal with money they can barely afford. I have since researched the terms and conditions, and checked the websites of both Miller & Carter and Toby Carvery. Both clearly state that they are part of the Mitchell and Butler group and that their respective gift cards can be redeemed at each other’s venues. This leads to the conclusion that either both websites are providing misleading and incorrect information OR the staff at Toby Carvery are wrong. Both cannot be correct, but my in-laws were not offered any explanation as to when the terms and conditions changed. If they have indeed changed recently then the websites need to be updated and amended as a matter of urgency before some other individuals suffer the same humiliating and upsetting experience.I would welcome some feedback from either the Toby Carvery or Mitchell and Butler group as to how this situation has occurred.