NOT GOOD FOR GLUTEN-FREE.
I am exceptionally passionate about supporting local businesses and it is even more satisfying when there is a local "high-quality" gluten-free restaurant. For those of you, who like me have coeliac or need a gluten-free diet, you will understand how difficult it is to find decent and tasty gluten-free food.
I used to look forward to the pizzas from IL Capitanos, and have previously had great experiences. However, nothing angers and annoys me more though than when a local business become successful and significantly lowers its standards, which is what has happened at IL Capitano's.
They have swapped their large, exceptional tasty gluten-free base to a significantly smaller base that tastes like cardboard; however, you still have the pleasure of paying more for this pizza, costing £16.30.
You can see from the photos attached, the significant difference in size and quality. The previous gluten-free pizza is in the foil tray and the same size as a normal pizza, compared to the child's size portion you now get.
When I pointed out that the pizza was considerably smaller, I was told it wasn't and they aksed what I expected, they have to pay more for gluten-free bases!
I was offered a refund but after waiting over an hour after ordering and having traveled to collect it, at 8pm on a Friday night, I thought I might as well just deal with it (it wasnt nice). The worse part, is that the staff were not bothered at all, showing considerable disregard for customers.
If you were going to go here for a gluten-free pizza, I really would not...
Read moreMe and my boyfriend came on Friday, It was quiet when we came in but it did fill up fast. The food was lovely but even though it was quiet we had empty glasses and plates on the table after our starter and it was a good while till the plates where taken, we ordered 2 more drinks then my pasta came out and I didn't have a fork to eat it with,so i asked the dark haired waitress for a fork and she just looked at me and turned away, I seen our drinks getting prepared then left on the side, in the meantime by boyfriend had nearly ate his pizza and I was still waiting for a fork.. the dark haired girl then Brought our drinks over 10 mins later so I asked did she have a fork and she just looked at the tray an there was the fork, she didn't apologise or even talk to us, The blonde haired girl was lovely but i found the dark haired girl very rude... Also there is a big fridge by the toilet, as I came out the girl slammed the door shut without looking behind, nearly took me out. Again the food really was lovely and it was cozy but that waitress ruined the...
Read moreSmall and friendly pizza restaurant in Waterloo. I had been recommended this place by a friend so thought I’d give it a try. Staff were attentive and quick to serve food and drinks. Bruschetta was nice but not amazing the unusual addition of anchovies was a bonus but the quality and flavour of the tomatoes was a bit of a let down. The olives were poor low quality. I really think places miss a trick selling rubbish olives as I definitely won’t have them again here. The pizza itself was a fabulous hand drawn wood fired pizza - although we were really disappointed that the Frutti de mare pizza (seafood) was not available so we had to have our second choice again with those rubbish olives! Wine was nice and reasonably priced. Dessert salted caramel cannoli was ‘bought in’ mini cannoli served with ice cream nice but a bit of cheat. The limoncello spritz was very nice. Overall pretty good and to be honest probably the best actual pizza in Waterloo. They just need to make a few minor improvements and it would be...
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