Roxy Ball Room Sheffield Charter Square — Restaurant in Sheffield

Decided to book Roxy Sheffield for my boyfriend's birthday and do both the ice free curling and the crazy pool. I booked this at the beginning of December, so plenty early enough. The booking was for 1:05, booked with no issues, got a confirmation email etc. We arrived to a closed building and after searching online it stated it wasn't open till 3:00, even though they had took my money and essentially wasted our trip on my boyfriend's birthday (we live 45 minutes away) We decided to visit Lane7 (whose customer service was brilliant) and play pool there until 3:00 when Roxy opened... Fast forward to 3:00, we arrive and tell the girl on the desk the situation and she just searches my name and confirms what I had booked and that we can go do them now. We had a restaurant booking at 5:00 so wouldn't be able to do both, so decided to just do the ice free curling. She had to get her manager to come and give me a refund (which can take 10 working days to come back) and NEITHER staff member or manager gave us an apology for not letting us know they had changed their opening hours, it would of only took one call. And no apology that we had wasted time on my boyfriends birthday. It's only when I told them I was very annoyed that we had made the trip for his birthday that she (the manager only) very sarcastically apologized. The ice free curling itself is really fun and would be great in a bigger group, the couple of drinks we had were nice too. But customer service needs define work. If it wasn't my boyfriends birthday I wouldn't of been so passive about it, I feel like we should of had a full refund for...

Incredible Experience at Roxy Ballroom Sheffield

We recently visited Roxy Ballroom and it was truly one of the most fun and memorable experiences we’ve had in a long time! From the moment we walked in, the vibrant atmosphere, with its neon lights and energetic vibe, set the tone for an amazing evening of games and good times.

The highlight of our visit, though, was the exceptional customer service we received from everyone. From helping us get set up with our games to offering suggestions on what to play and even ensuring our drinks and snacks were sorted, the staff went above and beyond to make sure everything ran smoothly. They were friendly, attentive, and really knew how to keep the energy up, which made our time at Roxy even more enjoyable.

The variety of games available was impressive, from ping pong to bowling and shuffleboard, and everything was in great condition. It’s the perfect spot to relax with friends or even celebrate an occasion.

A huge thanks to everyone for making our visit unforgettable! We’ll definitely be back, and I highly recommend Roxy Ballroom Sheffield to anyone looking for a...

My wedding day, birth of my child, seeing Luton Town get promoted at Wembley and then a night out at ROXXYS in Sheffield.

Didn't start of too well actually I was sat there waiting for my food for half hour and I'm not usually one to complain but it was beginning to ruin my night I had such high expectations for celebrating the birthday of my big brother.

Then up stepped an absolute angel of a manager, Charlie I believe his name was. Never have I seen a man with more kindness and patience emanating from a soul

He apologized and then offer to give he food to me for half price. I didn't end up taking it simply because the thought alone is all that I needed. To just acknowledge my issue and make me feel seen is all I asked and he immediately repaired the relationship between a disgruntled customer and the company.

This really just allowed me and everyone else to enjoy the fantastic activities around the whole.

Wishing I lived in Sheffield so I could spend all my weekend nights there and that is all thanks to that exceptional customer service from that wonderful man.

Keep doing great work guys

P.s....