Morrisons Cafe — Restaurant in South Cambridgeshire

My mum often ventures here with my Grandad and have been here before myself with my partner as i find the shopping is very good. And have on the odd occasion used the cafe. It was very basic and for the money you paid its what you expect. However this visit was awful. My mum, me and partner came out to get some food for home and stuff for home as we recently moved house. We wanted a drink and some cake so we went to the cafe first. We saw the "self service" screen and entered our order and the screen told us to take a number and a seat and our food would be brought to us. So we did. Only to have an older lady approach us a few minutes later asking if we had ordered food. I told her no just cakes and coffees but the machine told us to take a number and a seat. She then proceeded to shout across the floor to her colleagues how we had not ordered food and getting a bit aggravated at us, told me to go and get my cakes and coffee/teas and go and pay where i was meant to! I told her i have paid and she looked at me shook her head and walked off. We were then told that the machine is only meant for people to order main meals and we needed to get the rest ourselves. However no where did it say that on the machine. We didn't mind however we said its a misunderstanding we'll just get it. Walked up there they didn't have enough cake out for what we wanted and when i asked if there was any more round back i go a sharp "no!" back from the lady who had shouted at us before. I then though fine i will find out prices and swap mine for something else. Then i walked to the tea and coffee making area and low and behold there was no tea bags and no milk in the coffee machine so i couldn't even make my drinks! At this point i turned to my mum and said sorry to her as i was going to have to ask for a refund and leave. I am a manager at a restaurant and i was godsmacked at 1. The service and 2. The fact they didn't even bother with their stock levels! They seemed baffled as to why i wanted a refund?! I was humiliated by a older lady shouting across the store, accused of not paying and overall spoken to as if i was stupid. I would not condone this attitude from my staff.

I have been here on more than once occasion and like i say you get what you pay for. Service was never fantastic, but it has never been this bad. We left and continued our shopping - pretty much the reason i didn't give 1 star is because i love the shop. But personally i will avoid the cafe in the future. I think the cafe needs to work on their staff and the way they handle situations like this. As if i wasn't spoken to so rudely i may have waited for them to refill the tea and milk and not asked for a...

Reluctant to give any stars.

I visited here on 27/01/19. Not my usual stop off, but I was in the area and I fancied not having to cook when I got home after a long day at work. I guess this place is great for meat and fish eaters, but for vegetarians, like myself, the pickings are slim. I opted for a quick cheese and tomato sandwich which came with a side order of crisps, followed by a cream filled pastry and a cup of tea.

First of all, whoever made the sandwiches has no clue of basic kitchen hygiene practices. S/he had obviously cut my sandwich with the same knife used to cut the ham sandwiches - there were bits of meat all over my sandwich, which I was forced to leave. As for the crisps that came with the sandwich, the bag itself was ultra greasy, the flavour of the crisps was hard to establish and they were also very greasy, they went by the way as well.

Then we come to the pastry, I'm unsure of how it should be cooked/prepared, but the best thing about it was the cream filling. The pastry was rock hard and so on biting into it, I was showered with a dusting of icing sugar on every bite. A messy experience, and I ended up having to dissect it in order to eat it safely. Most of it was left.

The best thing about my meal was the pot of tea, and I had made that myself. I don't expect fine dining but I do expect that if I am paying for a meal that it should at least be edible and, as a vegetarian, my food should not be cross contaminated with meat or anything else I didn't order or don't want to eat.

I made a mistake stopping here, lesson learnt....

At 13.30 on a Sunday you would not think that you would be able to get a Table in a Supermarket Cafe. I was surprised to find No Shortage at all. I then found the Reason, I had to wait for Cups for a Hot Drink as did the Family in front of me, I ordered the Big Daddy Breakfast (Sorry we are not Doing Breakfasts) ok I will have a Jacket Potato (Sorry we are out of Jacket Potatoes) finally ended up with Fish and Chips.. Sat quite close to the Till and overheard lots of Customers being Told limited Availability due to Short Staff in the Kitchen. If I hadn't dispensed the Hot Drinks before ordering I would have gone elsewhere. Something needs to be done to Improve...