Black Goo Cafe Thame — Restaurant in South Oxfordshire

We had a table booked and specifically said on the booking we would be having food, we was put onto a table that was not adequate to be eating food from as it was a coffee table. When sitting down we was not asked about drinks, we gavr it a few moments then asked about switching tables as eating food woukd not have been comfortable and we was told no other tables was available and that it was the booking systems fault as to why we ended up on that table (we was still not asked if we would like any drinks), we waited about 10 minutes before our order was taken in the end, the person who took our order seemed liked he didnt even want to be there and very mono tone. After we got our food and struggled to eat we asked if we could move to a table next to us that was a proper table to eat from and have it cleaned, this seems like a massive effort for the staff to sort but didnt clean it and allow us to sit there. The food was ok but definitely not worth the price being asked in my opinion, 2 of us got the full goo breakfast and it seemed standard, the sausages was undercooked, bacon had fat on it that could have been crispy and cooked better and was just average, ive had a better breakfast and paid less from a local cafe. We didnt feel we could say anything about the food after the service we had already received. 2 of the coffee's ordered were also not up to scratch with them not even being finished because they tasted funny like the milk was off or or the machine had not been cleaned properly.

All in all it wasnt the best visit, over priced, below average service and below...

If I could give a minus 5 star rating, then my experience yesterday would have been it! I have been going to this cafe since opened, and before that Rococo from day one.

I have always enjoyed the experience, the food and my interaction with staff to the point of which friendships have been made.

Yesterday however, I merely walked into make an order, one person was stood at the till collecting an order, and I was instantly barked at 1 at a time and essentially get out!

The lady exited, and I entered, I said my salutations and was instantaneously further barked at, this time was why don't I have a mask?!

This is actually offensive and not acceptable. Even according to government guidelines totally unacceptable.

I explained in brief that I don't need to wear one, and then again barked at, simply stating she refused to serve me unless I wore one !!

I was shocked at her attitude, as never have I been treated like this EVER in this cafe.

I have asthma, yet not even given a chance to explain this, not that I legally have to.

I was actually taken aback by this member of staff, as moments before I was outside chatting to the lovely Holly of whom I have great a raport with

The, and I struggle with the term lady here, had dark curly hair. I would remove her from her position if you wish to carry on this business, as we are all struggling with current economic times and this attitude will not enamour current let alone new clientele.

A very disappointed long...

I’m so disappointed by my visit and will never come back again. My husband was attracted by the cakes on display so we decided to give it a try. First the service is a nightmare and so unprofessional. The staff didn’t care about taking care of customers and only about gossiping with friends. They didn’t know the menu and were surprised by my order which was clearly on the menu. Then one member of the staff even had to ask her colleague if matcha and macchiato were the same thing… That would be fine if the rest of the experience wasn’t bad. My iced matcha was really bad with clumps of matcha, tons of ice cubes and a watery taste. My Husband’s coffee was okay. However he ordered a slice of cake which never arrived. Instead I saw the waitress giving the last piece of cake of the counter (which we ordered) at someone else who arrived minutes after us. We were disappointed at this point and decided to have our drinks and left. They even requested us to pay for the slice we never had but he explained it to them and finally left. We paid £9.80 for one flat white and an iced matcha which is too expensive for the quality. In the end I’m glad they never brought the cake. Also service was slow and it was very...