Nando's Didcot — Restaurant in South Oxfordshire

Terrible customer service! Worst I've ever experienced and I'm a frequent Nandos go-er! First of all, was told our table would be 25 mins mins, then once we went back at that time we had to wait another 10 mins before being seated. The girl who took our order was rather laid back and actually gave us the receipt that was meant to go to the kitchen. Whoever was on that till before also forgot to put a web order through as we got their kitchen receipt! (We noticed this delayed orders going out!) We waited half an hour, no food. We asked what looked like a manager/assistant manager (based on the clothing) if the slip we had was the one the kitchen should have. He lied and said it was a duplicate and would find out. He never came back, we had to chase him 3 times over 15 mins of waiting and each time he said it was waiting to go out, just waiting for the sides (as he kept walking off, pretending to be busy and ignoring us). We finally spoke to a manager who admitted they didn't put it through but it was coming now. Unfortunately Nandos don't do refunds, which is beyond ridiculous! We needed to leave by a certain time and we couldn't even do that because of how the man lied to us and gave us no choice. The food was standard Nandos. The guy wouldn't apologise without making excuses for himself, and he only apologised when we confronted him. He was disrespectful and unpleasant. We have more respect for people who are honest and don't lie to us. As soon as we ate we wanted to leave but the manager caught us and offered a free meal for the 3 of us next time we go. I'm so disappointed that refunds aren't given and they go by a logbook system for these things. We don't want to go eat there again!! And now we have no choice but to if we want to feel redeemed for the disrespectful way we were treated. Worst Nandos experience I've had in all the years I've been going. Find it ridiculous that a chain such as this depends on that slip of paper. I won't be going to Nandos Didcot again...

We’ve visited here before as our local and so know what to expect, but 30 mins after ordering (remember, this is Nandos not a Michelin star restaurant) and our starters of 5 wings had not arrived is not it. However we had observed that a chicken burger which looked suspiciously like my unique order with its sides etc was getting cold and dry under the “hot lamp”.

The staff were shouting and swearing at each other; lots of servers standing around, chaos in the kitchen, throwing chips and very dry and burnt garlic bread on to plates. Just generally rough.

When it arrived our food was cold and the coleslaw dry, the broccoli over cooked and almost stringy from being under the hot lamp too much. Generally unpleasant. I didn’t send it back because a) I hate waste and they would have binned this and because it was b) edible in that it wouldn’t have killed me. I was also so hungry and didn’t want to have to wait again and endure the noise and assault on my senses any longer. (I’m hard of hearing and so with my hearing aids in it was either keep them in and endure this or not hear him) The food was thrown on the table near enough, and we weren’t asked how it was anyway til the end of the meal and any staff were hard to flag down.

The place wasn’t jam packed but regardless it seemed chaotic with more staff than it needed and probably adding to the confusion with one guy walking around and around with a plate of wings.

We were probably a luckier pair, one couple didn’t get their meals served together.

We did complain, they tried to offer us some free cake. We declined and apparently they’ll send an evoucher but I’m not holding out for anything if substance and I won’t eat at that establishment for a while again if I can avoid it.

They didn’t give us a £45 experience, McDonald’s or KFC would have been far better on this occasion to...

We visited Nando’s to celebrate Father’s Day early and arrived an hour before closing as a group of seven. The restaurant was not busy— there were still other customers dining, and a group of four was seated just before us with no issue.

When I asked a staff member if they could accommodate our group, she looked visibly irritated but said yes. She walked towards the kitchen area, looked back at us once she thought she was out of view, and began loudly shouting and slamming objects. Other staff members came around the corner and stared at us. She eventually came back out and started moving tables, all while rolling her eyes and whispering to colleagues, who continued to watch us.

The entire interaction made us feel extremely unwelcome, so we decided to leave. Before we did, I calmly asked her why she agreed to seat us only to turn around and complain to her coworkers. She became defensive and said it was a “misunderstanding.” Her colleagues laughed in the background— clearly aware of what had just happened.

I’ve never left a bad review before, but this experience felt like more than just bad service— it felt personal. The group before us were white. We are people of colour. The difference in treatment was so blatant that it felt racially motivated. If she had an issue seating us, she could have said so from the beginning rather than mocking us behind our backs and then acting surprised when she got called out.

Customer service roles require a basic level of respect, professionalism, and emotional intelligence— none of which were demonstrated during our visit. If this is considered acceptable behaviour by the team, then I strongly suggest additional staff training or reassessing whether customer-facing roles are appropriate for...