The Terrace Sandwich Bar — Restaurant in Southampton

I placed my order at 10.18am. I called a hour later as still no just 2 sandwiches, the chavy guy on the phone said oh no its not been made yet and then left the phone on by accident and I heard him taking the piss out my partners name that was on the order, calling her Mariah Carey and have you got that bloody Careys order and loads of other swearing words. Didn't get sandwiches for over 2 hours and we live literally 5 mins in a car away. When I called to speak to the manager about the swearing and taking the mic out of their customer who's been waiting over 2 hours for sandwiches, the chavy guy Sam answered and said he's the manager and he was saying it so he could remember her order. He was shouting and arguing over the phone and when I put the phone down he rang back back to argue some more. A manager did this!! Wow I'm shocked, he needs some customer service training and definitely management training. He was like talking to someone drunk at a football match. Rude, loud and common with no manners. (the manager aka Sam Smith) one more thing they put the veggie sticker on the meat sandwich. So if you want abuse and a 2 hour wait for a sandwich this is your place to go. Sam is the man to place a order with with a slice of abuse and another...

I recently visited The Terrace Sandwich Bar, and while the food and service are both excellent, there's a serious hygiene issue that needs to be addressed. The ladies who work there are friendly and amazing at what they do, but I was shocked to see that proper food handling practices are not being followed.

They handle cash and the card machine without washing their hands or wearing gloves before touching the food. I also noticed that no gloves or tongs are being used when preparing the sandwiches. This is something that simply shouldn't happen, especially in a place where food is being prepared and served.

It's a real shame because the food is great, but I hope management takes this issue seriously and makes the necessary changes to ensure a clean and safe environment for...

Just had another delivery 01.09.2023. Again really really good food. The breakfast was massive and all the guys i persuaded to for the healthier option on a fat Friday were equally impressed. The white rustic bread again was mentioned as “bangin”. Top food!!

Excellent food. I would eat the crusty white rolls in their own. Best bread ive ever had!! Lovely fillings and as a meal deal the value for money is amazing. We did have a late delivery and two items missing but the staff were more than happy to rectify this with fresh replacements and great big slices of cake free for the inconvenience. Hence the five stars. Everyone makes mistakes but its how you handle them that matters. Would deff recommend this...