I am absolutely shocked with The Beech House today. We went for english breakfast (it was a special weekend for me and ny partner) and I ordered food at 11.14am. I waited 40 mins and then went back inside to ask where food was. Not once during this time were we informed on how long the food would take. When I spoke to the waitress behind the bar I was advised that it was on its way. The waitresses then came upto our table to apologies and advised it would be 5 mins. We were offered a free coffee but we had already drunk our coffee and didnt want anymore. 15 mins later (so its now gone past 12.15) the food arrived however the food (beans, bacon, bread, sausage, hash brown, mushrooms, tomatoe) happened to be stone cold. The toast wasnt warm it was hard i had to use a knife to cut it! I mean it must have been sat out for 15 mins or it was scraps left as the breakfast menu had finished 15 mins prior to food coming out. I could put my finger inside the beans and it was cold like it was left out. The cuttlery was filthy. I complained of which they stated they could plate up again of which I refused. I got asked for a refund of which the waitress agreed.Its at this point she apologised. Not once did the manager come out and apologies. It wasnt a busy morning (i counted 3 tables of food only). There was plenty of staff given how quiet it was. I am convinced they forgot our food and then gave us the food / scraps at the end of breakfast seating. I was absolutely appauled and disgusted. If i could give this place 0 star I would... at least I got my refund!!!