Seven Stars Inn — Restaurant in St Helens

Beware!!! Non gluten menu is not gluten free!! We contacted restaurant and spoke to the chef who confirmed for the non gluten menu its is not gluten free as the food is definitely cross contaminated and there are no precautions in place. If you have celiac disease or a allergies, please be careful. Most restaurants with non gluten or gluten free menus understand the risks involved and are most restaurants take precautions. However the chef here stated and food is cooked together and he will not prepare/cook food separately for allergies and there are no precautions in place.

Referring to the reply below. No fryers were not requested to be changed as the meal that we was enquiring for was the non gluten chicken meal which comes with jacket potato, understandably fryers are not used for this meal and fryers are not gluten free so this was never requested for them to be changed i would never request for fryers to be changed. It was asked is the meal prepared separately and we was informed no because the chicken was cooked with gluten containg food in the ovens , we asked could it not be cooked separately and we was informed no. I did infact visit your pub on 26/11/2023 at 1pm as it was a family event I choose not to eat to avoid being ill.

Your reply is completely incorrect...

Got there on time and found what we thought was out table because had reserved 6pm on it ( table of 8 ) we sat and starting to pick what we're going to order when another table of 8 came in , staff member then first said we had not booked in by his piece of scrap paper then went away to check the book, when he came back there was no sorry off him just we had to move because this table was for the other group, when asked where our table was he said it wasn't ready because people were still using it .After he asked other people to move and we sat down 25 mins late at booked table , the table was still sticky and no cutlery was there, when we asked for more cutlery we got dirty forks, For a Saturday night I didn't feel the staff were up to scratch. I know staff call in sick if there excuse is that and I know it's busy but they didn't even have enough stock and I had to change my order because they had ran out ( not good for a bank holiday weekend ) . I can't fault the food at all , it came hot and cooked and taste nice . In my opinion the male staff was rude and put the regulars before the people who travelled . The FOH are the people who people meet and greet customers first , it's them who people remember , I'll never go there again but well done to the kitchen who...

Poor customer service. Drove 40 minutes for a family meal for 6. Booked before hand. Had our table reserved for 5:45. We arrived at 5:30 and walked round the tables and all tables where full or reserved (not with our name on) so waited at the bar for 10 min before finally asking the bar staff could they tell us where our table was. Bear in mind we had a 5 year old with us and he was getting restless as everywhere we stood we were in someone’s way. A member of staff then came over and seen to another group that was waiting to be seated (who actually arrived after us) she then came back and said she would find out where we are seated and came back and said someone is at our table and she will move them now. She then came back and said they had ordered food? How was a table that is clearly reserved allowed to order food? We was then offered a small booth table that would clearly only seat 4 people comfortably. By that time all the party had decided not to eat at the seven stars and we left very disappointed. My grandson was actually crying as he wanted food and to play on his favourite grabber machine. Poor service we have now wasted 1 hour and 20 min travelling to and from a pub that we love and dine in regular. I won’t be returning it’s...