Orme & Devine The Bakery — Restaurant in Stafford

In many ways Orme & Devine should merit 5 stars but sadly I can’t find it in me to give them more than 3 stars after today’s visit. As I went in I thought there had been a change of ownership due to the new layout and the staff seemed new however whether they are new or not the same unfriendly service prevails. I stood for an age while 3 staff cut up salad at the back. Whatever happened to a friendly greeting or even “I’ll be with you in a min”? You are just sort of left awkwardly standing. Eventually I was ‘greeted’, no smile just a stare by a young to middle-aged chap who was efficient enough but was very stone faced. I think what topped it was the middle aged blonde lady with glasses and a pony tail who asked the old chap next to me what sauce he wanted but he didn’t hear her (probably didn’t even know she was addressing him) and then she stated rolling her eyes and shaking he head to a colleague (subtle – but I certainly saw it). So yes in conclusion this place should have a lot going for it. The car parking, the ‘look’ of the shop, the quality of their products but somehow it’s not enough. The staff really need to be a bit more friendly and welcoming. Will I go again? Yes but certainly not for the experience. Edit: 11th June 2025 Popped in today as was passing. Same awful, unfriendly service but good cakes. Same chap behind the counter, presumably the owner. Such a shame, could be a fantastic bakery. Its only let down by the service. I also see this is not a one off view judging by...

Absolutely vile woman on the counter today!!!tall lady with glasses,very rude and i definatly wont be served by it!!!again....not my fault your gas bagging about your daily problems,rather than actualy concentrating on my order!!!,this was the 3rd time my order was wrong and the 3rd time i had to return back to the shop...Also to tell a customer NOT to go to another shop why there waiting for their order is absolutely disgusting,then because she didn't like my response by me saying don't be so rude and don't tell me(the customer)Where and when i can shop!!!!...it's a shame cause she spoils it for rest of the staff who our absolutely great and I always have a natter with them,but it only takes one to ruin the the team,and YOU my lady have certainly done that....This happened on the 02/10/18.......I have been using this shop for couple years now and never have I been spoken to like that,i did say i would be speaking to the owner and she basically said u can speak to him all u like...p.s it's very unhygienic as well to lick your thumb when making customer's sandwiches, same lady who...

Not good at all. Staff reluctant to serve with an intimidated look on their faces as I walked in. I was greeted not by hello how are you, just a rude 'what do you want'. They didn't give any time for me to decide and the lady with glasses was the rudest giving me a dirty look every time she walked at me and asking me what I want as son as I set foot in the shop. She was reluctant to even make a sandwich, despite them usually tasting sublime. Waste of money, asked for a sausage sandwich and watched them proceed to get two loaves of Kingsmill out of the breadbin and put some precooked stale sausages in there, I could've made that myself at home if I knew that. Food - 4/10. Staff - 1/10. More manners and patience...