Papa Johns Pizza — Restaurant in Stevenage

#papajohnsuk #papajohnspizza #stevenage #foodsafety #foodstandardsagency #ConsumerRights Literally the VERY worse service DO NOT USE. We ordered a pizza for a Sunday evening and was excited when seeing 5minutes after ordering online it was on its way, or so we thought... 15minutes later we were left wondering where our food was, knowing it would likely be cold. We called them only to be told Call back in five minutes. Another 25minutes had passed and Calling them again was told to wait even further. Eventually 10minutes more out neighbour knocked on out door to say they were handed a delivery at our entry door. To our Frustration we checked the food only to have our fears become reality, the Food was cold and NOT fit for human consumption The horror was that this was a MEAT pizza and Chicken bites and the temperature was far below the safe levels. After contacting to request a Refund we was told that the manager was not there and to call back after 5minutes. Calling again we were told they needed to contact the driver first to hear what they had to say. Getting the run around at this point It was clear because it was my wife on the phone they were taking liberty thinking she would get bored and not bother chasing further. When we called again to repeat the request for a refund, we was told the manager had yet again left the premises and was unavailable please call again in 5minutes.

ABSOLUTELY fuming at this point I expressed how poor the service was, epressed how unprofessional the manager was for leaving the premises without the ability to refund complaints. I wonder if the franchisee knows how poor this looks on Their business.

The last communication I had I was told I would get a call in 5minutes, THIS has not happened I will continue to write poor reviews and recommend NO ONE uses them again, absolutely...

I rarely give one star but the pizza I had tonight (summer bank holiday Monday) deserved it. Ordered a large pizza with 4 toppings. Was there in about 15 minutes as instructed for the pick up time. The man that served me was fine. The pizza I received was not. Checking after I had walked out: It was barely warm, extremely dry and and seemed to be barely a single pepperoni when a double was ordered. The other two toppings looked like they hadn't even been cooked with the rest of it. Simply tossed on top and given a quick blast. It's been a long day so I didn't bother returning to complain. Once upon a time I worked for Papa John's as a teenager (not this location), I recognize the hallmarks of an old pjs pizza. When I worked for the company we had the decency of not selling on abandoned pizzas, this Papa John's should do the same. I'll no longer be defending Papa John's as passable pizza and shall encourage everyone to take their...

Absolutely disgusted with the way I've been treated after being a customer for years and tolerating below average food on several occasions without saying a word. Food took over an hour and arrived cold. When I told the delivery driver he handled the food inside the box and stated "it isnt cold!" When I called to request a refund a member of staff who was pretty rude passed himself off as a manager and told me I had to email for a refund! An hour or so later the real manager calls me and is full of apology (realised how much I spend there), I explained I won't be eating there again and could my refund be processed as soon as possible. The imbecile then sends someone round an hour later 8:45 pm who proceeds to bang the front door, ring the bell several times and wakes my baby up!!!!!!!! An entire evening ruined by these t^&*%$ When I called the manager to complain he asked me why I was making a big deal out of...