CHICKADEES — Restaurant in Stockport

Really disappointed with what’s happened today, I’m a regular customer and due to fasting I ordered my food online with a delivery time of 6:30pm, the delivery driver came with it at 5:30pm so I explained that I had specified ordered it to be delivered for 6:30pm the delivery driver was rude and took it away. I called the restaurant to explain what happened, they said that they would delivery the food at 6:30pm. When the food arrived at 6:22pm it was the exact same food that had been cooked over an hour earlier but just kept warm, the pizza was burnt, the wrap had gone stale/hard and the diced peri chicken which is usually moist and delicious was dry and really hard to eat. We had to throw half of it away as it wasn’t edible - what a waste of £40. I called the restaurant again to let them know how disappointed I was and the person on the phone lied and said the food had been sent out fresh but I can hand on heart say this was a complete lie and this will be the last time I will be ordering from here. A shame because I’ve been a customer for...

Absolutely atrocious and appalling customer service, never experienced anything like this before!

Ordered over the phone, went to pick it up, insisted on checking it myself however a member of staff insisted it was correct. Drove home and it was not correct.

Rang up and the owner said he was going to deliver a remake more to me as my little kids needed to go to bed.

5 minutes later I receive another phone call saying they aren’t sending out the food and basically implying I was lying about the food being incorrect.

Firstly, the owner should know once you’ve said something to a customer, you follow through.

Secondly, as a regular customer you expect better customer service, not to be called a liar or even implied that.

Thirdly, I specifically told them that I would give the driver the incorrect burger back so they could fix their make staff issues.

A little tip on customer service; the customer is always right. I guess they haven’t heard of that at chickadees which is probably why their business in time will be run...

First time I've been here, bit of a mixed bag really. We ordered a veggie pizza and a Gourmet peri peri chicken burger meal with dips. First the dips, the spicy mayo dip was amazing but the salsa dip was just weird. Didn't taste like salsa, wasn't great, wasn't terrible, just weird.

The pizza was average, not bad, not great, just ok. It was more expensive than some places I've been but I wouldn't buy it again. The burger was the best thing about the meal. Really flavoursome, cooked well, tender chicken and just the right amount of bang, btw I opted for the burger without the egg.

However, a big issue is the value for money proposition. The burger barely filled me up and there weren't enough chips either. Certainly, the meal wasn't worth £7.50, especially when you consider Miami down the road and what they are offering. Something for Chickadees to perhaps think about.

The staff were friendly and there was plenty of parking available.

I would go again but perhaps not as often as I frequent...