Domino's Pizza - Stoke-on-Trent - Trent Vale — Restaurant in Stoke-on-Trent

I would never use this place again. I had a problem with an offer that was still ongoing. They refused to honour the offer. I asked to speak to the manager. She was nasty from the second she started to speak. She said WHAT! I told her the problem. She said look if my staff say it is finished it's finished ok. Is that all? I said. I work in retail and know never to speak to a customer this way. She said go away and put the phone down. I contacted the head office. I got an e mail saying they had received my e mail and they would pass it to the franchise manager who would contact the franchisee and sort it out. I heard nothing total waste of time. If you have a problem with them, dont take it there. In fact just forget about it. Nothing will be...

Unwilling to co-operate with a simple request. We called less than 1 minute after ordering simply asking if we could change the base from tomato to BBQ. We were told no as they had already been put in the oven - granted if it really was already in the oven then it’s bloody quick service… I asked if they could put in another instead, given that we had called plenty quick enough, only to be told rudely “if you want to pay for it as well, yeah”. Just really poor customer service skills which does not necessarily reflect on the minimum wage staff but rather the incompetent...

I ordered pizzas there for £20, they never arrived. The reason: international phone numbers cannot be called from the delivery person's phone. When I ordered I was able to leave my number and pay, but was never informed that non-English numbers do not work.

Edit: Through the general customer service and PayPal I could get my money back. Thank you very much for this. But the customer support in the local store is very bad, the operators were not very understanding. I do not recommend anyone to order there with a non UK...