My Dessert Stoke — Restaurant in Stoke-on-Trent

Edit : changed my review as gave me such a bad stomach because the cake was off the topping . Manager rang me and took his time to explain it was not off and how the business works it was a nice touch to ring and explain seems like they care about customers

Ordered San Sebastián cheesecake and a milkshake . Milkshake was fine how it is everywhere it’s hard to get a milkshake wrong . Below is Why I’ve given 3 star but could’ve been 5 star easily if below is rectified

Pros : -large milkshake for the price compared to other dessert establishments delivery driver was really nice and helpful San Sebastián cheesecake was homemade they listened to my instructions to make it very chocolatey delivery was very quick milkshake looked very aesthetic if you’re into taking pics etc

Cons :

I rang up to ask if San Sebastián is homemade . He said it was , I was sceptical and said most places I’ve rang such as lilys desserts it’s frozen comes from supplier . Anyway they reassured an in house baker makes it . When it came I could tell it was in fact homemade however it had obviously been frozen and then defrosted. I could tell From the topping which made that part of cake horrible but rest of cake was tasty . If they sold it fresh it would be 5 star cake and 5 star review no spoon. I know mistakes happen but this would’ve been a big one if I wasn’t home and had access to a spoon. I order usually when out and about in car so without a spoon would’ve made it Impossible to eat . Even at home I got cosy to enjoy my food and then had to go all the way downstairs for a spoon

All in all didn’t think was worth my Money but appreciate these guys do homemade bcs as a baker myself I see mass produced stuff in most dessert places so well...

Wouldnt even give them 1 star if that was an option...Ordered 3 milkshakes at 9:20pm tonight, they arrived at 11pm at which the milkshakes were melted and watery on arrival, one was even broken and all over the bag. we rang my desserts up to complain about this which they told us we are liars and that they have a 25 grand machine which would stop this from happening? That would not stop a milkshake from melting no matter what you use. They told us that they would come out to our property to inspect them, they inspect them outside the house and Continue to tell us we are lying even though it's clear that they are watery and argue at our doorstep for over 20 minutes. Began to keep saying that we were wrong about what time the milkshakes were delivered(kept saying it had been over an hour when in reality it had been 20 minutes) even though I have proof of purchase and when they were delivered on my phone. They were told to leave the property at which he responded no. They then carried on to argue with us. They leave our property and they take the milkshakes back to "see if we could get a refund" they ring us on the phone and accuse us of threatening his staff and told us to come down and sort it and threaten him instead. He then said because I swore at him I was being threatening which i replied with "so because I've just swore at you does that mean I'm threatening you?" He then told us that we now aren't allowed a refund and are barred. I think this absolutely appalling and I will NEVER be ordering from here again, absolutely disgusting service from absolutely...

After placing an order for 2 crepes with Nutella, I contacted them to include strawberries. Anyway, the driver arrived with the original order so had to send one back. I then phoned them to explain that I asked for the strawberries but they didn't have that message on the system, so informed them I have returned one back with the driver and paid for both plus £1 to have it delivered (10 minutes away!!) The manager than phones to ask why I have returned one back with the driver so had to explain again upon which he just said that it is not their fault (so...a customer is wrong then!) Instead of resolving the issue he told me that I had to wait for an hour for this to be delivered and explained that he has done me a favour on this occasion. When explaining that I had already spoke to their staff and that there is lack of communication between them I was told to forget speaking to anyone, you are speaking to the manager. Yes, a manager whom doesn't know how to treat customers. Better go further to Manchester and eat at Moonlight, at least you get a topping for free - all for...