The atmosphere was nice, we prefer sitting in the bar area as there's less craziness. The food was spot on, my partner says the best out of three we've tried. The guy serving us was polite and generous with the meat. Unfortunately, the rest of the staff were very much wrapped up in their own affairs, this is where the other Toby Carveries have been better. We walked in, three staff members were chatting to each other, one very loudly about changing shifts. Two continued to chat right in front of us whilst a lady gave us her attention and gave us a 15 minute wait or sit in the bar area which we were absolutely fine with (we hadn't made a booking). We went to the bar and after asking for a refillable drink, the guy handed my partner Pepsi (which he didn't ask for). He didn't complain and drank it anyway, but unsure why it was prefilled for him with a random selection. Just as he finished serving us, the same guy from the entrance loudly interrupts the end of his service to tell everyone either his or someone else's shifts had changed. He had comolete disregard for his customers. I wish I'd caught his name. Also, just from observation, the staff were constantly hanging around in small huddles chatting around the bar or entrance, that can be intimidating to some customers as it makes them unapproachable. Lastly, we went to leave and not one person took the time to say 'goodbye', 'thanks for visiting', 'Happy Christmas', nothing. It was a shame.

As a side note, the new herby roast potatoes were more like mini jackets. They were crunchy at all and only little flavour. Still, it was nice seeing something new being tried on the carvery :)