Premier Inn Stoke/Trentham Gardens hotel — Hotel in Stafford

Great central location ,Plenty of parking , staff friendly , rooms spacious and tidy , breakfast was plentiful and well cooked .... so 5 stars you're thinking ? Hell no , the positives certainly don't out weight the huge elephant in the room ! The design of the hotel ... Firstly ( and the least of my gripes) is the staircase to the floors, the lift is pretty central but if you want to use the stairs you have to go all the way to the end of the building , farthest away from the entrance and main reception , so if your in the rooms at the reception end you have to walk the length of the building to the stairs , to walk the full length back again to your rooms

But the main reason I will never stay in this place is the arrangement of your en-suit .... stunning bit of thinking and design , who the hell thought of this one certainly appears to of never used a toilet in their life , or belongs to a section of society that has no sense of shame or self respect , who go about crapping in front of anyone and everyone. Firstly your sink is not actually in your en-suit , oh no that's so conformist, and too lateral thinking , your sink is in the room with you ... you know like they used to think was "height of class" in the 70's , either that or to give you an authentic Blackpool B&B feel) so after visiting the "Little Boys Room" you can show your partner , or any guests your preferred method of removing the excrement deposits from your stained fingers..... nice .... also I like to show others my patented method of cleaning off my nuts sack in the sink.

But the "Crowning Gem" to the whole experience is the opaque glass door , not entirely see through , but enough to make out your squatting figure to all that cares to look .... and lets face it , who could help themselves, yep let others count the times you need to wipe and inspect your smeared deposits , oh and if that wasn't enough the door has no lock on (just in case you had a shred of dignity left) and the gap top and bottom ensures that even the sound of a butterfly fart can be clearly heard by those on the other side of the "Poop Peekers" Door.

So unless you have a talent for combining public defecation and shadow puppet theatre , then I'd give...

About as poor as Customer Service goes. Finally managed to check in after the receptionist could be bothered to serve me. Didn't bother to look at me and preferred to talk to her mate behind reception whilst passing the odd remark such as "Sign this","car reg" etc. My room key was thrown on the desk. I worked out where the lift and room was as she was too busy telling her mate how she had cold legs and continued her conversation. Lots of complaints from people saying it was taking an age to get a drink and most left to go elsewhere. Some days your luck is just plain out - Went to Dinner and got the same person serving me ! Ordered a drink, never arrived, mentioned it three times until it eventually appeared. No food order taken, as waitress was in the Kitchen never to be seen. Eventually appeared and said "Have you been served? Obviously I hadn't. Placed my order. Waited and just been presented with 2 printouts of orders to be asked "which one of these is yours?". Stayed in many many hotels and never been asked that before. Good news as I type ! My drink has just arrived. Wahoo, not so good news it was thrust onto the table without a word being spoken. Can't wait to see firstly if my main course arrives at all and secondly if it does how it will be served, I'm guessing I will have to catch it.||Joking aside, this really is a whole new level of abysmal Customer Service. I know Premier Inn are a large organisation and do other struggle for bookings and as such won't care about bad reviews but there will be far greater competition in the future in this price bracket and if Premier Inn think this level of Customer Service is acceptable then just maybe their Customers will have gone elsewhere in the meantime. ||I would also like to point out that this is the second time I have stayed here and the first time the Customer Service was also poor. It just happened to be the only place available in the vicinity at short notice hence the booking this time. I won't make the mistake a third time. Maybe employing a competent manager who can hire suitable staff is a starting...

If you’re looking for a premier in that is understating of autism and adhd people then go to spitfire Stafford, sadly the “acting manager” at Trentham is nothing of the sorts.

As we all know some neurodivergent people can become quite frustrated and vocal and have meltdowns like my son did here, no damage or any harm done just a raised voice and a complaint from neighbours and instead of approaching my son and asking if all was okay they kicked him out and refused to allow him back into the room to help his fiancée pack the room up with a 10 month old baby in tow, so she mad forced to do it all alone whilst he was treated like a criminal and kept outside in the cold. My husband darted over there from Cannock to collect them and was laughed at when he give his first name when saying he was here to collect our daughter in law and help with her bags, she laughed and said surname!!!!! Like we was a family of criminals! I rang head office who put me through to them as their direct number is a dead number and I recorded the call for my safety and theirs and she then because she had no other grounds to defend her appalling behaviour suggested is should “ speak with my daughter in law” like she was insinuating my son had done something! All my son actually did was get mad at his controller whilst playing fifa which his fiancée told her. The lady refused to issue a refund for the second night I had paid for them to stay and left me no option to call back to speak with an “actual” manager tomorrow.

She was very unprofessional and her bedside manner was questionable at best.

So yes if you have a hidden disability this probably isn’t the place for you as their understanding is average to poor at best. Spitfire up at Stafford however is lovely and all their staff get along amazingly with my son his fiancée and their little girl who’ve they’ve watched the whole pregnancy and right up to her being 10 months old. Just to add there she also tried to antagonise my son into kicking off by telling him his fiancée and baby wasn’t leaving they was staying when she was upstairs packing alone...