Amish — Restaurant in Surrey Heath

Really awful experience. Ordered a family meal for collection on New Year's Eve and trusted Amish with my hard earned money. Over two hours later at 21:30 and despite the advertised one hour preparation time I still didn't have my food but Amish had my money. Worse still when I did get my food, the order was incorrect: rice was missing, one of the dishes was prepared with chicken instead of lamb and another item I paid for was missing. To me this is a failure of basic customer service: it takes nothing to check off a customer's order. Despite waiting for over two hours, some of it in the cold outside because of social distancing, and despite being respectful to the staff I was not even provided with the correct order. I was offered a lesser substitute for the missing rice (lucky I got rice at all and even then because I opened the order myself in my car outside the takeaway with incredulity at the fact the staple item was completely missing). The delay meant that I was unable to collect a food order elsewhere for a child and that was a big problem on New Year's Eve - by the time I received my incorrect order from Amish, all of the child friendly food outlets had closed on my route home. I can understand occasional mistakes and I have sympathy for hard pushed staff but the fact that my long delayed order was not checked for completeness or correctness is not acceptable. That was what prompted me to leave this review because I think even allowing for the unacceptable delay, there is no excuse at all for not checking a customer's collected order. I treated the staff with respect and politeness and yet was not given the correct order let alone an offer of a small discount for being severely inconvenienced. I, like most people, work hard for my money and I feel that the service here fell far short of even the basics. I had been planning a night in with my family and this experience at Amish - a relatively expensive meal too - really did cap off...

Mixed - had a couple of takeaways (have never eaten there). The first was very good. They definitely offer some dishes which are different to many run of the mill places. Prices are very "Chobham". The first meal was really good with both of us enjoying our dishes.

The second time I ordered the same thing (King Prawn Handi) and my wife tried something else (Chicken Suka). Mine was bland - no further description needed. My wife's was seriously odd and not at all nice. We're quite adventurous on food and the presence of tamarind was not the issue, but it had an antiseptic taste. My wife was also ill most of the next day.

On the first occasion, we thought that it was expensive but given we enjoyed the meal and knew the prices when we ordered, that was all OK. On the second occasion it was just grossly overpriced for a mixture of below average and plain nasty food.

I attempted to contact the restaurant before writing this review - 2 email bounced. The contact form sent an email to their web-site developer and no-one...

We have used this restaurant before a couple of times. Normally I would say it is very good and have always enjoyed the food. Maybe we hit it on an off night, but there was 7 of us early evening mid week the restaurant was empty all bar another couple. The food was very dry and not fresh. It tasted as if it had been microwaved. Also it was very expensive. The waiter insisted that we all needed a portion of rice each! Which when it came was large and easily shared between 2.. I wouldn't leave a tip as I felt we were forced into ordering extras that were not needed. So Over priced and not freshly cooked but constantly asked if we wanted more very...