Five Guys Burgers and Fries Camberley — Restaurant in Surrey Heath

Five guys camberley seems to have started to cheap out on things. No peanuts (doesn't bother me but its an obvious difference from othe 5 guys experiences I've had). The relish, mushrooms and other fillings were really meagre amounts in all our burgers. The patty was tasty though. Worst was the drinks all were tasteless as if they were not dispensing so much flavour? We tried all sorts of options but everything was bland or disgusting. I sent an email to customer service and they said the staff cant change the amounts of flavouring dispensed but it sure tasted watered down. I can't believe ALL the flavours were running low. Pretty poor and to be frank a mcdonals angus burger is just as tasty and you know what you are getting there. Also cheaper! 5 guys is too expensive for a pretty mediocre experience. They continue to live on the reputation of the over gushy reviews they stick on the walls. Don't know if they are struggling or just being greedy but I dont see this chain continuing if this is the experience they are selling for an inflated price!

Oh and the hot dog. How...

One of, if not the worst dining experience I’ve ever had, not just with Five Guys but in general. I’ve been to quite a few Five guys in Guildford and a few in London and considering this store is fairly new, I’ve never had such a horrible experience both with the food quality and customer service.

They need to have a hard look at their staff. The Blonde on the tills with the bushy eyebrows too busy flirting with her dunce of a co worker to take my order. I was met with an eye roll once I asked if they would take my order (was the only ones in the restaurant). Didn’t ask if I wanted toppings was not helpful and then proceeded to go back whispering and giggling.

As for the food, we were served at least 3-4 hour old fries they were cold, chewy and had no crunch, I could tell by the lack of oil on the brown paper bag how dry and stale they were. My burger was not palatable. Burnt bun and dry, clogged the throat.

Store was a mess, chips all over the floor.

Will never return and suggest anyone who reads this doesn’t either until they...

Best burger place. Fresh well made burgers and you can always taste how fresh they are, I’ve never had a bad thing to say about any five guys I’ve been to! You can see that the staff communicate well in Camberley and are trying to make things as smooth as possible for people (sometimes even when your voice is very loud when shouting orders numbers, if people aren’t paying attention then they will miss their number). People that say they will have a better burger at McDonald’s clearly have very bland tastes buds and cannot comprehend the flavours they experience at five guys, so take that with a pinch of salt. Like I said, you can taste how fresh the burgers, fries (cajun are the best) so that will reflect in the price. I mean you get free peanuts whilst you wait (best peanuts I’ve ever had btw) and loads of fizzy drinks to choose from, what more...