Wildwood Restaurants Camberley — Restaurant in Surrey Heath

We've booked in our daughter's 16th bday diner on Sat 9th of March with arrival between 4-4:30pm. Part of the group (teenagers under 16) arrived on time and part was late due to a heavy traffic. At arrival we've been "welcomed" by the guy clearly upset making comments about our lateness. He then said that he's got big party booked in later in the evening and we can only stay until 6pm. This was never mentioned when i was booking this in so clearly he just wanted to get rid off us before the dinner even started. In addition, when I was making the reservation weeks prior I've been offered by a nice lady that kids can chose on the day either from main menu or party menu. When I've asked the guy to use party menu he angrily said that he doesn't have it and we simply can't use it. Also, they can't prepare 3 course dinner as they are fully booked and chef won't be able to cook and serve within an hour- the time frame he gave us that we can stay up for. I've comment on him being rude and very unpleasant and I feel like we shouldn't even be staying at all, he said that we are more then welcome to leave. When I've approched kids at the table, they've all said that he was really rude to them too, rushing the order and making them feel really uncomfortable. We've all decided to leave. On they way out we've met a waiter bringing a drinks to our table. When I've said that we are leaving and explained what has just happen he apologised and undertood the reason. You can only imagine how frustrated I was having everything booked in for such a special occasion and having this ruined and spoiled in such a horrible way!! This is the worst customer service I've ever experienced! Unfortunately I didn't catch his name so I've returned few hours later to get his details for an official complaint. He started making the names up. I've told him that he's ruined my daughters 16th birthday dinner and he reacted by calling me "you are an idiot just get out"! Thsi all has been witnessed by other employees. I can't even describe how awfully ofending this was! This person should never work in hospitality industry creating really bad name for the work place he represents!! He not only has offended myslef but also kids under age when they were not supervised by any adult. This is absoluty unacceptable and disgusting!! The worst nightmare ever!!! What a...

Good food, absolutely appalling service. Decided to take the family out for dinner, and the menu here looked good, and to be fair, the food was great. The service on the other hand, we'll, let's talk about that. We ordered our dinner starter and drinks, which all came fairly promptly, so off to a good start, prior to our starters arriving we ordered our mains. Well, after the starter, that's the last we saw of our server, I ended up having to ask one of the managers as he was walking past if we could get more drinks. Then ourains arrived, so ok, maybe it was a one off, but wait they forgot my youngest daughters drink. So asked for that, again, finally got it, and ate dinner. By this time the mood was turning so we waited for someone to come clear up after we'd eaten so I could ask for the bill. That took 20 minutes after we were done, I then waited another 20 minutes, during which time the rest of my family left the restaurant as the kids were getting bored amd restless, all this as our server served and billed several table around ours. I then had enough and walked to the front of the restaurant and asked another server if I could pay, only to be told, "you have to ask for the bill", whichbi blooming had, so I calmlybstated I had, 20 minutes ago, she was very apologetic and offered to remove the service charge, I declined as the food was ok, and to be honest I didn't fancy waiting any longer for another bill. So in total nearly an hour waiting for the bill. Won't be going back...

Worst customer service, wasn't shown table then wen wanted to make order dark red shirt said he on the phone then he spoke for about 15 minutes ignored when I called the restaurant n then put it on silent few times then the woman finally came and I said margarita pizza n courgette then 1 glass wine she said 2 courgettes pizza .. I corrected her 1 courgette then she brings margarita drink... on purpose or u hired waitress without listening skills n attention to detail?? Instead of apologising defending herself and don't need this drink as complementary.. if was alone i wud of just walked out wifout paying then took ages for the glasses guy to get up while he's having a chat with one customer sitting down relaxing he doesn't understand even he saw me had to lift hand up for the sloth to get up what kind of place is this anyway?? Red guy saying he on fone with boss then wat kind of boss let's his workers stand n just talk on the phone ??while chef rang bell that pizza is ready.... was cold even chef did great job he was only decent one there when glasses came I said margarita the pizza not drink and he laughed saying oh was this drink which was still left on the table even I said I don't drink alcohol a mistake I said yes instead apologising he defending her m didnt bring bill had to ask red one n they have nerve to offer me full bill???? Never coming back ruined whole mood .. wanted to have a nice time but ur 3 waiters can't do their...