Pronto Italiano Ristorante & Pizzeria — Restaurant in Surrey Heath

Really wanted to love this place but left disappointed. We were walking past a few weeks ago & noticed their really reasonable lunch menu… 2 courses for £15 so decided to come back & try! Sunday, 1pm & we were the only table in there for the whole time… rather surprising. As such this obviously lacked any atmosphere. We were given the main menu but had to ask for the lunch menu offer. Soup of minestrone was good, mozzarella & tomato was ok… all 2 slices of each! No seasoning etc.. ordered the bruschetta trio.. so I was rather surprised to be presented with just one piece of bruschetta! Unfortunately the bread was on was extremely soggy, the tomatoes were not fresh, just not good. Mains were sadly worse. One sea base.. it was drenched in a “white wine” sauce… which tasted like a can of chicken soup to be honest and it had the same consistency. The mushroom pizza was fine although the base felt like it was shop bought, on a rather tasteless. The pasta with garlic, asparagus, chicken… well I just couldn’t eat it. The taste was just awful, the pasta was so overcooked which I’ve never experienced in Italian as they usually like to serve it super al dente! The asparagus was 1 spear sliced in 3, the spinach made it all very watery and garlic was the only thing that could be tasted but not in a good way. I left it basically untouched, I was asked if I wanted to take it away to which I said no, but I was never asked if there was anything wrong with it. Charged £2 for a shot of lime cordial and the glasses which were on the table as we arrived, that were dirty, were the ones we were left to use for our sparkling water! With the cost of everything going up, we don’t eat out often anymore and so it was really disappointing that none of us enjoyed our meal, most left uneaten and as such, it’s there not such a good deal. Sadly won’t go again or recommend! Shame as the actual restaurant looks nice & we were pleasantly surprised when...

Where to start?! I expected a European vibe and atmosphere, but didn't quite expect to be transported to another decade. Everything felt 'old' but not by design. The waiter stank of cigarettes, the music was authentically Italian but from another time....and not very good either. Even worse was that it was the same ten songs on repeat from some Spotify playlist. Not only that but it was hardly ambient listening either. Far too loud for a relaxed evening.

Then there's the weird placing of the knives and forks which I can only describe as placed to form a triangle. Who does that??

The tables have far too many glasses on the table. If we want wine, give us a wine glass, it's not difficult. In the end all the wine glasses were removed. The whole setup just seemed very cluttered an unnecessary.

Now onto the food. Probably the most tasteless breaded brie I have ever had with far too much Cranberry Sauce (and, weirdly, strawberries, for a starter!) Worse still, my pizza was the most bland spice less pepperoni that I've ever had. Even Pizza Hut had more flavour than this sloppy mess. I didn't order a dessert, I had had enough, frankly.

Whatever Primo are trying to achieve they failed at every level. The atmosphere was stale and too loud. The service was OK but nobody wants to smell stale cigarettes, not in 2024. The food, very average at best, if I'm...

I’ve thought long and hard before deciding to write this review, as I’m fully behind supporting local businesses, however, we have visited Pronto’s on 3 different occasions and each time something disappointing has happened.

Our first visit – I ordered a Ribeye steak, received a Sirloin, I questioned the waitress, who didn’t seem to care at all. She went to ask the Chef, returned to our table saying that yes, it was definitely a Ribeye that I’d received, it clearly wasn’t…. Upon paying our bill, the chef/owner was behind the bar and freely admitted that I’d caught him out and yes, he’d served a Sirloin as they’d ran out of Ribeye. We were offered a glass of wine on the house as way of compensation.

Our second visit – The restaurant was incredibly hot inside; it really would benefit from AC or fans. Food was ok but when our bill arrived items we didn’t order had been added. The male waiter (who appears to care more about the restaurant than the owner) was very apologetic and amended it.

Our third visit – Long wait for food. The seafood risotto had lots of small bits of broken shell in it and once again a problem with the bill, we’d been over charged for our bottle of wine.

Unfortunately, we won’t be visiting them again, which is a real shame as the restaurant does have a really...