The Nook — Restaurant in Surrey Heath

This place is a phenomenon. How it can afford to remain an operating business whilst seemingly never open for trade makes me suspicious of it being a front for a highly organised money-laundering operation! In 3 years, I have only managed to have a coffee here twice. TWICE! Every single time we bother to come to the Nook to have a coffee or something to eat, it's closed. Without fail. To the point where it's now a standing joke where we drive past at busy times to laugh at the fact it's closed. "Is the Nook open? Obviously not! Why would it be? It's lunchtime!"

What's worse, is that the second time we managed to find it open, we mentioned it to the girl working being the counter that the place is always closed. Not only did she deny this, she actually made us feel stupid for even suggesting it!

We tried to go again today as Google states that it is open. It is lunchtime, so why wouldn't it be open? We drive down there and find it's closed. HOW IS IT CLOSED AT LUNCHTIME??! How do they think this is a way to run a business? I was only half-joking about it being a front for money-laundering, but seriously, how else can this remain operating?

Anyway, we're not going to attempting to go back. We've tried too many times now and would rather give our...

Not the best experience. It was a cold wet October day, no heating in the cafe and the server insisted the door needed to be open due to Covid regs. So it’s cold and because it’s quite a stark room it is quite echoey. The seats are also hard plywood school type chairs which were also cold.

The server did agree to close the door as I was so cold I asked if they kept cushions or blankets as some cafes do for their outdoor tables.

I asked for a hot water and I was served this at scolding temperature. I asked for cold water to be added so I could drink it, I couldn’t even hold it. Unfortunately they don’t have tap water despite having a sink that I could see so added an ice cube for me.

Service wasn’t warm or friendly but not bad either. Food was ok but basic and served in weird plastic and cardboard bowls. It was difficult to eat the very hot panini without a plate and cutlery. No side salads or niceties either.

2 sandwiches, 1 hot drink and 2 buns came to nearly £13.

The welcome, service, environment and presentation definitely isn’t up to the standard warranting the price.

Taste was good but not good enough to ignore everything else sadly. This will be Our first...

I used to go here very often, it used to be such a lovely place. Nice music playing in the back ground. You would get some crisps with your sandwich, and everything was nice and clean. It has gone down dramatically to the point that I no longer go. Often given mugs and tea spoons that were dirty. The outside tables need a refresh, an the toilet isn't clean. Also you can never guarantee if they are open. Often I would make place to see a friend for a coffee, we would get there and they would be closed. No notification on their Facebook to let customers know they were closed for the day. Most, if not all of the cookies and cakes are from Costco, which is disappointing. Sometimes they didn't even have any bread for a sandwich! I'm not sure why time wasn't used during lock down for them to refresh their benches outside and give the toilet a good old clean. Such a shame as it used to be such...