Costa Coffee — Restaurant in Test Valley

My reason for 5 stars is not due to the food or drink, but due to the service I received. It’s a Costa. You expect the same level of food and drink quality at every branch and this one nails it as expected.

What made my experience stand out was the customer service I received at the drive thru. At other places and other brands you would get greeted, usually abruptly, with “Welcome to x. Are you using the app?”

Not today, however. The employee on drive thru at 7:20 on the 5th September 2023 started with “Welcome to Costa. How are you doing today?” This simple question immediately had a positive impact on how I felt. The addition of that simple question just instantly makes the exchange more pleasant on both fronts.

The employee in question also deserves a compliment, as they helped me with the Costa app that wasn’t necessarily behaving for me.

All in all it was a...

The staff in Costa (New St) Andover are incredible. Really young team who are so hard working, polite, friendly and can’t do enough for you. I collect a coffee almost every morning from the drive through at 8am and they couldn’t be any more accommodating and cheerful. I also pop in at the weekends and have a coffee in and it’s usually heaving - but the service doesn’t falter. Recently I forgot my purse when I was in the queue for a drive thru and they kindly made me my morning coffee anyway and trusted me to return to pay later. I would highly recommend anybody visiting here over any other Costa purely down to the staff. Amazing...

Came here for the drive through at 11am today (3rd June). Whilst really looking forward for my coffee and left home to drive to this Costa my order I was not given any service. After giving my order at the speaker I moved onto the next window to pay and collect my coffee I had ordered. After waiting 15 minutes I tried to get the attention of staff by saying “hello” several times and beeped my cars horn. Even after catching all the inside customers attention the staff still did not care and no one turned up. After waiting too long I left...