Costa Coffee — Restaurant in Tewkesbury

Went with my friend on a rainy day after COVID restrictions have been lifted and we could be allowed to stay inside however we have been treated very badly by the staff… Firstly, when we were in the queue to order (even if there was another person in front of us) the barista was shouting at us asking what is our order, I wanted to get closer as I couldn’t hear what she was saying and then she started to yell “no no stay there, no need to come here” and another staff member got involved shouting”she just needs your order”! I need to mention that because they were so loud everybody in the coffee shop turned their heads to see what is happening, like we were doing some sort of scene The whole thing made us feel so uncomfortable because we were trying to see if any tables were available at the time so we can sit at one but then a third member of the staff got involved to say abruptly, very irritated “you don’t have where to sit!” Me and my friend we were speechless, like we didn’t even get the chance to talk as all staff members were basically unpleasant and rude, keep telling us “you can take it to go ONLY” and seemed like they didn’t want us to stay there! Very disappointing experience! Honestly I would recommend the staff members to have a refresher Customer Service Training as they forgot how to treat and speak nicely with their clientele!!!

Update: I have been once again disappointed by the staff at Costa, Brockworth! Why do they have to treat you in such a rush! Not even listening what you are saying- I have asked for a slice of BOSH Chocolate cake and I got a rocky road brownie! The impression they give is that they’re trying to get your money and then get rid of you as quickly...

The issue that I have experienced was: I have ordered a flat white with coconut milk takeaway for the price of £3.35 all good, however when I asked the staff (a young girl with a can't be bothered attitude) why she charged me 30 pence extra she told me that they have 2 options for the flat white £2.60 and £2.90 plus 45 pence for the coconut milk, when I told her why she didn't asked me what size do I want then the supervisor interfered, I asked him if the flat white was one size and he confirmed its one size however they have a regular and a mini ???? how is that one size? It was only 30 pence but I should have the option to chose after all its my money, the staff shouldn't chose for me to pay for the more expensive one, while I was explaining all this the young barista asked me to leave because I was being rude, since when its rude to challenge costa staff regarding the price of the product Costa is selling? I asked to give me the choice to chose my coffee size and I asked for a mini flat white and I was not that surprised when I was told they don't have a lid for that size (take away coffee with no lid) So instead admitting their mistake , (30 pence loss for costa) they had to throw away a perfectly good coffee that cost £3.35, this is how the supervisor "resolve" the issue, as for the young barista to ask a customer to leave because she was challenged about the price is beyond my understanding, she shouldn't work at front of house until she has proper training. I work at Gloucester business park and many of my colleagues had similar issues with the staff at this location, they really need...

My husband and I used to visit Costa Brockworth every week sometimes up to 3 times a week over the years, but the standard of service slacken, so much so that we seldom visit this branch. Today 31/05/18 we popped in for a coffee and tea and not only has the service gone out the window, the state of the shop is appalling. We chose to sit outside, but spent some time looking for a chair that didn't feel like it was going to fall apart. The table was so unstable that I sat with my foot firm on the foot of the table to prevent our drinks from spilling. My teacup was chipped, the tea pot lid cracked and the teapot spout was tea stained. The teaspoons were to stained. The shop wasn't very busy when we visited but there were durty tables both inside and outside. Having a substantial about of experience in the catering/food industry I know first hand that it takes very little effort to ensure crockery and cutlery are clean(stain free) and without chips or cracks before serving it to a customer and as far as the furniture is concerned, it wouldn't take much to do monthly maintenance check to ensure the health and safety of their patrons. Come on Costa Brockworth sort yourselves out. You have a business park full of potential customers, give them what they deserve...Good service at a clean and well presented shop to go with the fabulous...