Captain Digby — Restaurant in Thanet

We have been here plenty of times over the years but been a while but boy have things changed. We were visiting for the mother in laws birthday on the day. I turned up and asked for two pints and two j20 drinks that came to £21.80p I then sat down and thought that seems expensive. I then questioned it and I was over chargered a drink. We sat down we were a party of 8. We had a little time to think over our orders and we all ordered our starters and mains. The starters came in good time but then we were excessively waiting for our mains to the point we had to asked a couple of times. My steak and ale pie is always a favourite and was very nice. My wife's chicken fillet burger was over cooked and not very great. My daughter was bought out the wrong meal. I asked for another pint and waited 15mins or more then went and got it myself. My daughters meal was replaced and she was happy with it but had to eat on her own. My eldest daughter had the pasta with Stilton sauce she said she liked it I tried it and didn't think it tasted of much very bland. We waited and waited for my youngest daughter to have her pudding and had to ask about that and there was yet another mix up about that. It got to the point where half of us had to go. We then got the bill and that was all wrong drinks that were told were complimentary because of the complete fiasco of the evening were on the bill when asked is everything ok on my last mouthful we mentioned wife's meal wasn't great. They had other items on the bill we had not ordered I always check the bill for this reason. They tried to oppologise and make thinks right but the eve was a bit of a joke and kinda ruined the experience of why were were there. I found the waitresses always came and tried to collect table stuff at wrong times when people still eating and you never knew who was your waitress must have had them all visiting the table through out the eve. Like I have said they let themselves down this evening and it was a disspointment. They sorted the bill and said sorry and hoped we would return. I said I'm not sure I will...

This was our favourite place as a family to go, Christmas, birthdays, Mother’s Day you name it we were celebrating at Captain digbys!

Unfortunately the last couple of times we’ve been the food hasn’t been up to the prices they charge! We’ve eaten better at toby carvery at half the price! The roast dinners remind us of school dinners now, which before they were amazing, they must have changed the chef to someone who’s incompetent of cooking Quality dishes.

I didn’t write a bad review from the last time as it’s our favourite place and they refunded my dish as it wasn’t eaten (I’d rather nice food then a refund) yesterday (Mother’s Day) I couldn’t even cut my lamb it was that tough! Two of my kids had nearly finished their main meals before my third child’s main came out! she’s only five, it was horrible watching her watch her sisters eat while she sat there and said “I’m hungry mummy”. We won’t be coming for food anymore that’s safe to say, which is such a shame!

Great views, great play area for the kids but rubbish food and not great service as we waited 45 minutes for our bill!! Top tip: get a better chef that can actually roast a potato! And cook edible meat! And maybe more staff on busier days?!?

Replying to your clap back: I have no issues spending money on good quality meals but what I don’t like doing it’s wasting money on bad quality! We as a family all agree with my above review! And yes it was 45 minutes for the bill I know this as we all said at the time “we’ll get up and leave if it gets to 1 hour, that should get your attention” luckily it didn’t have to get that far as I finally got someone’s attention that was after my partner had already asked for the bill 40 minutes before. It was longer then 5 minutes for my other child’s food, the waitress even admitted they’d burnt her sausages and they are recooking them so yes longer then 5 minutes. But like I said before great views, great play area just a shame...

Booked over a week ago via OpenTable. Booking was confirmed. I specifically asked if dogs were allowed. 20mins before we were due to arrive for lunch with other family, having driven from London, the restaurant rang to say dogs were not allowed. I asked them to reserve us a table outside and they refused saying they don’t take bookings outside. When i pointed out we had a reservation and that they had failed to reply to a specific request, they said they hadn’t seen my note about the dog. When i reminded them that that was not my problem and the least they could do was ensure we got a table outside, they refused. We had a lovely meal elsewhere.

Edit: despite the reply below, i spoke to two members of staff - the 1st called to say we could not bring the dog. They said dogs were allowed outside but that there ‘were limited seats’. I was driving so ended the call. I pulled over and called back and spoke to another member of staff who told me there were tables outside but that they would not keep a reserved table for us outside. As for the reservation 5days or over a week - my mistake but irrelevant. We booked in advance. We mentioned that we had a dog and it was 1.37pm - 23mins before out 2pm reservation that staff rang to say our dog was not welcome inside. As a customer i find the response below offensive. Neither the staff or the Manager did anything to help or rectify the situation. A really poor show and not the 1st judging from other reviews below. Clearly a popular eatery that doesn’t feel it has to try too hard to please customers. As i say we went elsewhere. Had a lovely meal with the dog sitting happily...