The Crossing - by Elephant & Co. — Restaurant in The Gorge

Absolutely appaling! We visited here over the weekend and it looked fantastic however, It certainly did not live up to our expectations.

We entered the restaurant and headed down the stairs, a bizarre start as there was no one upstairs to greet the guests. When we arrived at the bar there was one, young, female server who was clearly under pressure. We asked for a menu and headed outside. We were given a lunch menu which was extremely limited, having looked at other tables and what they were dining on they were clearly eating off another menu. I went back to the bar to ask if there was another menu and the young lady apologised and provided me with one.

We waited 15 minutes to order a drink, gave up and went to the bar to place our order, we were assured she would head to us quickly, this wasn't the case but this was by no means her fault.

The restaurant's outdoor area was quickly filling up with 30+diners and the poor server was still by herself.

We ordered a bottle of wine but received a gin glass, I requested a wine glass to be told they didn't have any, I could see several empty ones on tables that had not been cleared. I even took myself to the upstairs bar to see if there were any there, my partner and I both offered to help the young server but she politely declined but we felt awful for her.

We placed our food order and began an extremely lengthy wait! We watched plenty of meals come out of the kitchen however, this was slowly. The food looked and smelt amazing so we decided to persevere and be patient even though we were getting very hungry. Fortunately another server turned up to help out so we were optimistic at this point!

We had several plates arrive to our table that other diners had ordered, when ours came out it was sent to the wrong table, they returned it to the kitchen, it then came back to our table but it was incorrect so it was sent back, it was then returned and we were told we could 'just have it'. I checked the temperature of the tacos and they were cold, we were fairly upset by this point and decided we would be leaving immediately.

We waited an hour and a half for the incorrect order which was cold!

I have never walked out of a restaurant in my life, it was embarrassing but we'd had enough. I do not blame the servers at all, they were clearly inexperienced and put in an extremely difficult position.

Whoever manages this restaurant should bow their head in shame for putting a young member of staff on a shift by herself on a warm Saturday! Unfortunately the second member of staff was unable to help as all the damage had been done at this point. They were scrambling to fix this and really tried their best but to no avail.

An extremely disappointing visit and we will not return. This could have been a lucrative day had there been experienced and more...

My wife & I ate there tonight with our two young kids. Having travelled widely, we've eaten at a lot of great restaurants - this was one of the most exceptional meals we've had thanks not just to the incredible food but also the service from start to end.

We booked a table online about an hour beforehand, were met at the door and led downstairs. Arriving at restaurants is often a bit of a palaver as my wife can't have nuts and our son can't have dairy or soya - and there have been many places we've had to leave as there's been nothing suitable. The kids menu had nothing suitable for our son (2 of the four options contained soya, the other two dairy) but the waitress (I'm sorry to not be able to praise her by name here!) was knowledgeable and immediately offered to amend anything to accommodate him if any of the suitable dishes didn't catch his fancy. There was also an allergens pack to hand so we could confirm for the whole family if needed (but her advice had been spot on).

We had 5 different tacos (with the two containing queso blanco separated out to accommodate our son), a chorizo quesadilla, corn and fries and a fish finger taco for my daughter. With a glass of wine, a beer (Brooklyn!) and a couple of apple juices the bill came to £54.

The food arrived quickly and was hot, fresh and really well balanced. It was a good amount of food, but I was very tempted to order more dishes having seen what the adjacent table was eating - and the waitress came to check if I wanted to. The waitress was very knowledgeable about what each was and how hot it would be (for the kids to try).

After finishing our food and paying the bill, we spent some time finishing our card game with the kids - having previously been ushered on from places as soon as we've paid up, we appreciated not being hurried in any way.

All-in-all, a very memorable experience. Thank you Elephant...

We arrived on a Friday evening and we were greeted by being ignored for the first five minutes then told to pick a table which we did and then sat there for a further fifteen minutes waiting for at least a drinks menu . My wife eventually had enough and asked a passing waitress if we could order drinks and food at the same time which she said ok and asked what we would like which we told her that we hadn’t yet received a menu to look at . Forty five mins later and one drink down are food arrived or should I say are main meal did we told the waiter that we hadn’t had are starters yet which he went to check then came back to tell us that there had been a mistake with the order and could we possibly have it all at the same time which by then we just said yes as we’d been waiting long enough . The food itself was bland we had chorizo for one dish which was lukewarm at best some chilli fries which were basically cold fries with a lump of lukewarm pulled pork on stuffed on top and some chicken zingy tacos which were tasteless and a bowl of chilli which was basically some salad leaves and stone cold assembly on a plate and finally some cold refried beans , I am in no way a expert but you would expect Mexican food to be spicy at best ares was lukewarm and bland at best The staff themselves were very young and you could tell at times at a bit lost looking for leadership as twice we saw them huddled around the corner hiding from customers trying to sort out...