Cibo Hale — Restaurant in Trafford

Nice fit out but our Cibo experience got off to a bad start at the booking stage. I called in 10 days before to book a window table for 4 at 1pm on 25/01, to be told, by the head waiter/manager (despite there being only one other booking) "..they would do their best" to oblige!!

As, on arrival at 1pm, our table wasn't available we sat at the bar & ordered (& consumed) a bottle of white wine. It was only when we asked half an hour later whether our table was available that we were shown to it.

Perhaps as a consequence of Cibo's use of earthenware plates, our 'tasty' scallop starters (3 no) were cold on arrival. The replacements were only marginallly warmer & our surly waitress had disappeared before we could answer her query as to whether they were OK!

When I ordered a second bottle of red wine I was not asked to taste it (the bottle had a cork, not a screw cap) & had to stop the waiter from pouring it into the wine still left in our glasses. At our request, replacement glasses were, reluctantly, supplied.

While the (luke warm) food merits three stars, our one star rating reflects indifferent service, a total absence of charm (italian or otherwise) from any of the staff, (the manager couldn't even find the time to introduce himself to us) & the receptionist's (two young ladies) failure to help the ladies put on their coats.

Yours

Four disappointed & long standing,...

My recent visit to Cibo was nothing short of disappointing. From the moment we walked in, the experience was tainted by rude and inattentive service. We were initially seated near the window, but since it was quite cold, I politely asked if we could move upstairs. The waiter’s response was shockingly abrupt: “Once you go up, we can’t go back down again.” The tone felt unnecessary and rude, as if asking for a simple accommodation was a hassle.

Things only got worse once we sat down. The same waiter immediately came over and, without any prompt, took the glasses of wine off the table, saying, “I assume you won’t be drinking so I’ll take these away.” It was such a presumptuous and dismissive move, and it set the tone for the rest of the night. There was no care or attentiveness from the staff, and it felt like they couldn’t be bothered to offer decent service.

To top it off, after the mediocre meal, we had to wait ages just to get the bill. Despite trying to get their attention multiple times, the waiters seemed uninterested, as though they’d already checked out for the night.

Overall, the experience at Cibo was ruined by poor service and rude staff who clearly didn’t care about customer comfort or satisfaction. I assume the waiter who made those rude comments was the manager as he was wearing a suite. I wouldn’t recommend it and won’t...

We booked here for a birthday celebration. It was a fine dinning restaurant. Pasta, risotto and dessert - chocolate fondant and tiramisu were tasty. The male staffs provided good service except the 2 females who should have been sacked. We made a reservation and stated clearly that it was table for 4. To ease the access issue, we mentioned a pushchair with us. Upon arrival, the lady who stood at the entrance were weird and so apathetic to give us a table. In fact she did not reserve a table for us and oddly kept asking if we were 5 with another baby. Then she just randomly gave us a table by the entrance while the restaurant was completely empty. The waitress was also miserable - no smiling, not paying any attention. When my partner videoed the kids singing the bday song, the waitress kept passing another dessert to him and asked him to take it so she could finish her task. It was extremely awkward. Couldn't she wait for a moment or just leave the dessert elsewhere on the table??? We would rather visit the other one in Wilmslow next time. Expecting a better service in this kind...