La Famiglia — Restaurant in Trafford

We arrived at the restaurant at 6:45 having a 7pm reservation, got told to wait in the bar area whilst they got our table ready, no problems. An owner of the restaurant kept walking through to take drinks to tables and while doing so was very rude, abrupt and patronising to the young guy working behind the bar. Eventually at 7:30 we were seated, however people without bookings walked straight in and were seated straight away! It took a good 20 minutes before someone came over and took our order. We waited, and waited and waited. Starters arrived we had the garlic bread with cheese. It was disgustingly oily and greasy. Mains were nowhere to be seen. We were seated in the conservatory area and everyone seated their complained how cold it was, nothing was done about this. 9pm came and we still hadn't received our main meals. I understand and appreciate that sometimes there is a wait which is absolutely fine but when a table next to us had arrived and had drinks starters and mains within the half an hour they had been seated this isn't acceptable. We had no 'sorry there is a wait it wont be long' we had nothing, I called the owner of the restaurant over and asked for the bill, it was 9:10 at this point. The owner said he would go and check on our food and I explained that we had waited that long that we didn't even want it anymore. In the time we were waiting for our food the 3 tables that asked for their checks were all wrong, one table had asked for their check 3 times! A table seated next to us but inside were regulars, all the attention was on them, asked if they wanted anymore drinks several times, food came straight away, it felt like if you weren't a regular or spending a lot of money that they didn't really care. Out of all the staff that were working that night I can say only 2 of the waitresses were polite. It seemed like the staff had no clue of where each table was at, they were all over the place, some sort of order needed to be in place such as giving so many tables to each waitress/waiter. COVID-19 Safety. Not all staff were wearing masks, there was absolutely no social distancing measures in place and one table didn't even get wiped down before the next customers were seated. The tables that did get wiped didn't have chairs wiped/menus wiped or the salt and pepper shakers on the tables, however you do get a bottle of hand sanitiser, I guess that comes in handy when your surroundings aren't cleaned properly, only if your bottle of hand sanitiser is usable though, of course ours was broken. From walking through the door at 6:45pm to walking out the door at 9:15pm without having being fed our main meals it was appalling, disgusting and utterly disgraceful from the cleanliness to the attitude of the staff, I will never be returning and certainly won't be recommending this place to...

Previously had a table booked for November 30th but due to the new lockdown, changed to November 4th at 7 PM. Making and changing the booking was simple, requested a table via the website and got a call back within 24 hours to confirm.

The restaurant is located opposite to the train station in Hale so that car park is available to park at a cost, if there's any spaces. We ended up parking about 5 minute walk away on a residential street.

Upon entry into the restaurant we were greeted by a friendly host (can't recall name) and advised to wait in the bar area since we were 10 minutes early for our booking. We didn't get seated until 19:20 although people had came and been seated without a reservation.

Food order was taken at around 19:35 and from then on this is where the evening took a turn. The starter came out around 19:45-19:50 which is expected although it was overloaded with garlic. The mains still weren't here by 20:55, to which case we asked the waiter to cancel the mains and just bring the bill. I'm adamant our mains were taken to the wrong table considering waiters didn't seem to have assigned sections. Another big sticking point given the current climate was the lack of COVID-19 procedures.

They supplied hand sanitizer on the tables which is great, but the restaurant is taking tables at full capacity so the gaps between tables were not sufficient and even worse when the waiters need to take orders. We had several tables come and go during our time there and the tables were literally just washed with a rag, no disinfectant or anything was used.

The only three positives of the night is that the restaurant décor looks amazing, the atmosphere is great and the friendly reception upon entry. It's a real shame as this was supposed to be a birthday celebration and we chose here based on the reviews & recommendation...

Must have picked a bad night. So disappointed and it ruined my husband and my evening out. It was busy so made allowances for that but the customer service was shocking. Ended up leaving after an hour of waiting for our starters. Only got to eat a couple of Olives so can’t comment on the food. My complaint is poor communication we were left alone. The bottle of wine we ordered didn’t arrive but the young waiter noticed we did not have any drinks or food for that matter on our table and so took a second order for the wine. It arrived unlike the food. The icing on the cake was watching two tables of four who arrived about 40 minutes after us get their starters. I asked where ours were and was told there had been a problem but it was coming. I had only ordered olives as my starter. Then we waited a further 10 mins (the Olives were brought out after asking) but the cod cheeks were no where to be seen. We decided to pay for the drinks we had and leave. I explained that I was disappointed that they had not communicated earlier that they had a problem with the starter and was told by the same person who told me there was a problem that there wasn’t a problem. So he lied I guess. By now I was really fed up with his attitude. They charged us £25 for a bottle of house wine that we had only had one glass each out of. So I asked for the cork to take it with us as was not going to pay £25 for a couple of glasses of cheap wine. (Googled it a £4 bottle of house wine for £25!! ) We had had two glasses of champagne whilst waiting for our table so paid for those too. Where is customer service now a days. First visit to this restaurant and nothing about the service has persuaded me to go back and give it another try. Oh well you...