Old Auction House — Restaurant in Tunbridge Wells

We went for Sunday breakfast. I ordered a smoothie and we both had vegetarian breakfast. After a short time we were told we couldn’t have the smoothie as they didn’t have any berries which was mildly disappointing. The breakfast arrived and looked appetising, consisting of smashed avocado, feta cheese, cherry tomatoes, scrambled eggs, baked beans and mushrooms with 1 small piece of barely toasted bread. My husband took a bite of what he thought was scrambled egg but it was actually a dollop of butter to spread on the toast, it was placed right next to the eggs so you would not have known it was butter because it was the exact same colour and shape, not a good start. We both took a mouthful of mushrooms and they were stone cold so it was sent back when we sent it back we asked for extra toast. The food came back with in a few minutes and was hot but no extra toast this arrived when we were taking our last mouthful of breakfast. So we asked for marmalade to go with it but they only had jam, no plates were give with the extra toast or butter knives so we scraped our butter and jam on with a steak knife, again the toast was really just warm bread not a trace of actual toasting. The waitress was lovely but whoever is working in the kitchen perhaps needs to have a few lessons in presentation of food and serving it hot. We have been to the auction house before with no problem but we will not be returning for a “cooked” breakfast, maybe just stick to a...

Extremely disappointed. Took my friend, last time I went it was really good. We ordered americano coffee with milk, the coffee was like water neither of us could drink it. Told the staff, I still paid even though I told both of them, no offer to change it. So I paid over £6 for air. If the coffee had been good we would of eaten there. Must have changed hands. Never going there again. We went and had a real fresh coffee in a lovely little cafe on the pantiles instead. So sad it used to be great.

Not sure how to reply, but you did not offer a replacement coffee or a refund as we had not yet paid for them! I paid for them after in front of you with the gentleman, nothing was said, please don't lie you would have told us not to pay! you were very dismissive and very rude, I never write reviews, this is extremely disapointing and terrible customer service. I've been to your establishment several times for breakfast with groups of friends, also for birthday breakfast celebrations. We left two full watery cups of coffee, not real fresh coffee, that anyone...

Me and my wife got married on Saturday 27th April and used the old auction house for our venue. We had the place to ourselves from 2pm until late, which was great as we only had to contend with our guests, paulo and his team where absolutely fantastic throughout the whole process in which we went down and gave some ideas on how we wanted it decorated, ( which his team did for us ). Paulo also constantly checked back with us throughout our day, letting us know the timing of which our food would arrive at the tables, any problems that arose through the day, we would speak to paulo and he would get it sorted. Absolute fantastic place for your functions and even just to eat, great atmosphere, kind and attentive staff and a great boss (paulo) we can’t wait to come back and see you guys. Much love Mr...