If I could give this place 0 star I would, but unfortunately that's not an option.
We dined yesterday with a group of 10 of us - waiting outside for our table to be ready - the lady called us in and then gave our table to someone else? š«
We ordered food and drinks at the table and it was just total chaos - not enough staff for the amount of people in the resturant.
I originally ordered 'falafel burger' and when it arrived they said 'jackfruit burger' so I immediately said to the girl serving that I didn't order this and I would try it but not 100% sure I'd like it. However, after having a think its not something I actually ordered so why would I eat it? Apparently they don't do falafel burger anymore but the server failed to tell me that.......
So they came over with a new menu and I ordered chicken teriyaki bites and chips. The lady said she would rush this through for me as obviously the rest of the party had their meals.
The food arrived and I'm not sure how you can get chicken covered in sauce wrong, but they did. The chicken tasted reheated, dry and just generally awful. The chips were undercooked due to been rushed I suppose.
When I went to complain the young girl said I would have to pay for the food as I ate it and because we had a check back and everyone said it was fine (WHICH WE DIDNT MAY I ADD) that I would have to pay for the food minus the burger....
I said no I will not be paying for the meal as NO I didn't eat it and NO we didn't have a check back otherwise I would of mentioned it.
You would of thought since we spent 280 as a party with them that they would quickly knock the food off, but it took me going backwards and forwards to actually get to the end goal of me not paying for the meal.
0 star for me. The staff have NO customer service skills, very rude and not people I would be employing if I ran a restaurant.
I will never come back here....
Ā Ā Ā Read moreHad a bad experience here last night, I was IDād for my first alcoholic drink of the evening and on presenting my driving licence (which I obtained 5 years ago) I was told that the ID āwasnāt meā and was āa fake licenseā. I was told by the bar manager that because I have an old driving license that these are no longer accepted as a valid form of ID according to the government, which is the most bizarre and false information Iāve ever heard. She then told me she was not giving my ID back to me and she was keeping it as it was āfakeā. I clearly stated that I needed that as it is my driving license, showed a photograph of my passport and 3 bank cards I had all in my name, however she was only interested in looking at one bank card, I suspect as there was an element of embarrassment. Nonetheless, I got my license back however I wonāt be attending here again for a drink with friends - I wonder how many licenses they are taking off innocent overaged people and what they are doing with them?
Reply to the owner - I believe suggesting a person possesses false identification and is breaking the law is a serious allegation. I can confirm that the request of my bank card was not required for a second valid form of ID, as you would know a bank card is not a form of identification, but was requested to obtain my driving license back into my possession as the bar manager stated āIām not giving you this back because it is fakeā. I was happy for the police to be informed and my identify checked as they wouldāve been able to confirm that I am overage and have a valid driving license, however your staff obviously didnāt think this was required. Could I suggest some further training to your bar staff members, as they seem to believe that āold style driving licenses are counterfeit according to the...
Ā Ā Ā Read moreFriendly staff, nice looking restaurant and good menu.
Unfortunately for me the food wasn't up to standard for the price and menu description.
The starter of 'Korean Fried Chicken' which was supposed to be 'fried chicken' in a bed of 'asian slaw' was literally some cut up chicken breast that had been cooked and tossed in a sauce. It hadn't been fried and certainly wasn't fried chicken. The asian slaw was clearly a few strips of cucumber and tasted like maybe a few strips of spring onion. For £8.95 it's extremely poor and expected alot more.
For main myself, i had lamb shank. The lamb was ridiculously fatty and had little to no meat. When you found the meat it was just over cooked and just not what a lamb shank should be, it should be falling off the bone. It was also supposed to come with 'spring vegetables' , a few green beans and a few slices of courgette is again just poor. On a high note your gravy is absolutely amazing , so your on to a winner with that but I'm sorry again for the price of £16.95 it was poor.
Rest of our table got Sunday roasts and thought it was very average, roasts tasted reheated and even the yorkshire puddings were soft and not crispy and just not much going on for the price.
Having done reviews on so many restaurants at different times I just felt and you got the vibe the food came and tasted like we was one of the last for Sunday dinner. We was told there was only 2 dinners left when ordering and was even asked if we wanted our bill without asking. All felt rushed and of little quality. I'd rather be told its not available then be served poor quality food and not to the description.
In conclusion , if we are being honest for what we was expecting and for what we paid, we expected more but I can only write an...
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