Costa Coffee — Restaurant in Wakefield

I am a regular customer, who’s here most days and the staff are normally treating everyone with respect, but one staff member called Jan is always speaking with a rude attitude, interrupting you when telling your order. She made 2 of my drinks but forgot about 1, and continued to serve 2 people while my order was not complete. I told her that she forgot about my drink and she kept on refusing that she’s forgotten about it. I had to get my daughter to come up, and then she remembered she was missing my daughter’s drink. She wouldn’t look at the receipt and then was basically accusing me of lying?? After she finally made my last drink, the other 2 were really cold. Why can’t she serve people 1 at a time instead of making half an order and moving onto the next. I said I’m sorry to her and she just laughed? She didn’t even have the audacity to apologise for forgetting my order and accusing me of lying. Another point is that she doesn’t have toast well toasted and instead of picking it up with the tongs she picks them up with her own hands? The hygiene isn’t there? Other than all of that she’s always speaking in a rude tone, interrupting and in general just speaking with...

Decent coffee, food of good quality, but not very well presented and stored. They sell tasty cakes and sweet tray bakes, but don't expect any decent French pastries as you would find at Caffé Nero. As with all Costas, service is strangely slow compared to their chief competition, but the staff were nice, with one offering to bring my order to my table (I use a walking stick because my legs can suddenly give way).

Seating isn't too cramped, but the café could do with a little more acoustic dampening. The tables are clean, but the soft fabrics on the chairs and sofas are horribly dirty and really could do with a specialist cleaning.

The whole shop is under the loose roof of the shopping center, so whilst it can still be chilly and breezy outside, you are, at least, protected from the rain if you choose to sit at one of the...

On the 24th May.. I was in Costas in Trinity walk wakefield. unfortunately I collapsed, the girl in charge Saskia was an absolute angel...she stayed with me until I felt well enough to move..rung for an ambulance and attended to me constantly.. keeping contact with the ambulnce service to i form them of my condition.. fortunately I did not require an ambulance.. I can not thank this young lady enough...she was a diamond so caring and attentive.also a big thankyou to the nurse who happened to be stood behind me when I collapsed..staying with me for over an hour....now we'll on tge way to recovery.... So a massive thankyou to all who assisted me.....thankyou dies nit...