The Six Chimneys — Restaurant in Wakefield

Very disappointed visit/experience and was labled as a thief by the manager..... Group of 4 elderly ladies 66-86yr olds. Checked with bar staff the exact content of the meals ordered because of dietary requirements. I was reassured twice what was included in the meals that I wanted to order. I paid in FULL for the ordered meals x 4 covers. When served 1 of the meals x3 items was missing. I was told they were not included in the meal as previously reassured by Graham that these items were included... I was requested to pay for them. The waiter returned some time later and left x2 servings of the missing items obviously the rest of the meal had gone cold by now. I was ordered to go to the bar, whilst I was eating my tepid food, to pay the outstanding balance. It was agreed by the waiter it was OK to pay once I had finished my meal. Like a dutiful customer I went to pay the balance. I was told by two bar staff, one being graham that it was OK and that the balance had been waivered!!!. I went back to the table, to be challenged again by the server to pay the balance. One of our party members used the disabled facilities. She came out upset.... their was urine all on the floor and no toilet paper. Her trouser bottoms where soaked. Once AGAIN I returned to the bar to pay the balance. I asked to see the manager. 8 minutes later, guess who the rude server (the Manager) I found him aggressive and rude. I questioned the customer service I had received, the wrong information of the menu content, and consequently the price of my food ordered. The state of his customer disabled toilets was brought to his attention and my sisters disgusting toilet experience. Not once did I receive an apology........ I offered £2 of the £4 outstanding balance. And suggested the remainder wouldn't be paid and could be seen as a gesture of good will due to the poor service and total bad experience on this visit. At this point the manager called me a thief, took my picture on his body camera. Told me I was barred from the pub and I would be placed on 'pub watch'...... do I have anything to say positive about my visit to 6 Chimneys. YES THE DEPARTURE FROM THE BUILDING. I will be writing to JD Witherspoons head office regarding this experience and been categorised as a criminal and called a thief.....and had my photograph taken without my consent for...

I went in 6 chimneys on 22nd sept filled in track & trace went to table 55 took off my coat put it round back of chair got cup went for hot chocy went sat back at table 55 drank it went for another and another then went to toilet took off my smart watch put it in packet washed my hands thr went back to table 55 to grab coat and go home got out side went to put on my watch only to find it wasn't there so I went back in pub to ask if anyone had handed a watch in she sed no but went to check cctv and came back and sed in fear I'm realy sorry but the cctv doesn't capture table 55 she then pointed out the guy who sat there wen I left I asked him for my watch back he sed he had handed it to the staff behind the bar the bar staff denied this saying he neva now I've been thinking and given the rules around covid everytime s customer leaves they are SUPPOSED to sanitize the table for the next person /people that come in "rite" So Either the staff dont bother cleaning the tables cos if they did then surly she would have found it Or Ye I think the guy did hand my watch in at the bar and a certain female member of staff stole it And now I get told by the manager that the staff have had a talk and decided I'm no longer welcome in there So let's summarise they steal my smart watch and mess with the cctv so it's not picked up on camera then stop me going in Er does anyone smell a rat here please post your answers Thanx...

Visited here today with friends, my friend ordered her food at the till. Member of staff brought the food out my friend said I ordered mine in a muffin, staff member left then continued to clean tables. My friend asked is my breakfast coming? To be told no by same staff member you ordered it as a sandwich and not muffin so no it's not coming. I said working in a cafe myself can't you just do it on the muffin? No she ordered it on bread at the till staff repeated the order that's what she gets. My friend raised voice a little as staff very rude indeed. Basically saying she wasn't getting anything, I was like so till person has made an error and she's like no your friend. Absolutely shocking she's like then I'll get a manager, took ages to come to us. Who was lovely but I pointed out his staff member was very rude and smug even though all my friend had asked if she was getting her breakfast replacement? To which she replied no with a smirk on her face, wasn't even going to tell my friend. I work in a cafe environment and I would never just leave a customer sat waiting not even mentioning anything, you can easily offer to do a refund and put the correct item through the till it's not hard to do. Absolutely ridiculous all they had to do was swap the bread for a muffin. The manager was lovely just needs to sort the very rude staff out I would never treat or leave a customer how this lady did very...