Burger King — Restaurant in Wales

If any of you would like to redeem your loyalty point please do not go to this burger king. Their system is not right and they will blame you for being a liar. I went in today to redeem my points at the cashier his name is John, and he took my 6 digit number to key in. Once he key in, there was a notification that came on my phone to press go, and I noticed my point was still the same. I showed my phone to John, saying it was successfully completed.

He didn't listen to my word and when straight to click the go tab on my phone without my permission. Once he click my point was taken. He said there is nothing on the system so I can't redeem my order.

I'm telling this guy my point is taken and John was not helpful at all saying that my point was what is it now. Then the manager step in Mr.Connor also arguing with me that there is no such thing the point is taken. So I had to order again to prove that my point was taken when they click go on my phone. After proving myself is right Mr. Connor was willing to give me my meal. But only one. He told me to call the customer service to get back my other points that I didn't redeem. I felt so humiliated as they didn't trust me and there were other customers as well there. There was another manager even he told Mr. Connor just give her the meal but he shut him down,like I am asking for free food. I am there to get what I earn not free food????. And the other staff, John, was manipulating words, which I didn't even say. Is this how you treat a loyal customer? Now I have to waste my time calling customer care for staff mistakes. This is so inappropriate. Why give loyalty points to customer if can't be redeemed, is it to humiliate the customer...

30 minutes in a quiet dining in area, a couple of tables at most all waiting for orders. Usually not a problem, it happens. But the manager was yelling out back all the issues at staff which made the atmosphere pretty awful. Food then was sat on counter for 20 minutes before rest was put out - then under heaters again to be reheated. Let manager know that the burger bun was ice cold, and the bacon was also - ice cold but the meat was hot. Manager was really rude, stating the grill was on the blink so what did we expect & that it’s standard bacon comes COLD on all burgers which… is gross. Meals aren’t cheap anymore and I’ve never known a place to do this? Five minutes into getting meal she starts shouting at customers that they had five mins to eat up as she’ll be closing doors soon… some people still waiting for food. Suuuper unprofessional and just unfriendly atmosphere for everyone there! Tons of drive through orders kept coming back, food was bad & some of the staff wearing onesies which seemed unhygienic… she aggressively said she’d touched the burger that it wasn’t cold and she’d make a new one but it would be “exactly the same” so handed back the burger she’d just touched… was quite funny how bad the entire...

The bacon double cheeseburger meal was underwhelming. The bread was dry and almost twice as thick as the burger,which made it difficult to eat. The fries were hot and diet coke carbonated, but I can get fries and drink anywhere. I came for the burger. Also, as I had not been in a long time, I did not realize they charged for bbq sauce as the larger competitor does not charge. Be aware that they WILL charge you another 20p on your card if you specifically forget to order it. The meal was more expensive than other options are as well that alsosel burgers via a drive-through. The person at the till was not friendly or welcoming. My wife and I had separate orders on our phones and we were told that we would have to drive around the building again, even though there was no one in the queue behind us. Again, the larger competitor does allow 2 orders per vehicle. I thought it would be nice to try Burger King again as I loved it when I lived in the US, but it is a very different and less enjoyable experience here, or at least the Newport Road, Cardiff...