Casa Illy — Restaurant in Wales

Hi popped in here 1 morning while waiting for some family to have a tooth out the only bonus bout this cafe is it opens early I was waiting with my daughter & friend it as you no was very cold so we was only one's in due to being early in morning there was a lady that looked like owner & young girl we found a table then went to order there was no good morning chat you sometimes get while ordering her face looked like she didn't want be there & to top it off very expensive between the 3 of us we got 1 hot white chocolate 1 normal hot chocolate 1 cup of Tea a toasted tea-cake 2 pieces of Toast it all came to £14 the Toat that you had butter yourself was 2 slices for £2 a £1 a slice my daughter made a comment saying for that price she just bought the cafe 2 loafs of bread & she get 2 slices cause we couldn't believe the price the lady then kept trying listen to our conversation our visit was unpleasant & if ever a next time will wait in cold then go back...

We had a bismal service at this cafe ….and it isn’t the first time. We visit Conway regularly and stopped for a coffee and cake, thinking it may have improved. How wrong we were, we were met with the owner who is always chewing a wasp and not the slightest bit interested in the customers in front of her. She completely blanked us and obviously does not care about good customer service …. We waited to be acknowledged , we then sat at a table in front of her.

Her attitude was much the same last time we visited. Plain rude. And ignorant. Hence we would not visit this establishment again.

We are both very nice unassuming people who have both had our own businesses working in hospitality and I understand without good customer service you have...

A charming little cafe. We much enjoyed our brew and tea cake, it is a quirky setup with a mixture of both modern and retro furnishings. There is a wide selection of pictures on the wall available to both view and purchase. We sat upstairs next to the widow in a nice bright room. We had the pleasure of relaxing sounds from acoustic guitar being played outside flowing through the open window, which gave a very comfortable and relaxing experience. Looses 1 star due to cleanliness. A little more effort and attention to detail would make a vast difference. Light switches on the way upstairs looked extremely grubby, just little things like that. All in all a lovely place, well...