The Blue Bell — Restaurant in Conwy

Really disappointing experience because of the following.

I had messaged several days in advance to find out when final orders for food were (as I had noted that the kitchen closed at 8pm, so wanted to be sure I would arrive with plenty of time). I was told that orders could be placed up to 8pm and absolutely no later.

I travelled 45 minutes to this pub, really looking forward to trying the array of vegan food on offer.

I arrived at 7.35pm and picked up a menu, only to be told that the kitchen was closed. I told them that I thought it closed at 8pm, to which the reply was "it usually does, but we've sold out of food". The way I was told was not very apologetic. I wouldn't say it was rude or dismissive - just sort of matter-of-fact.

I have of course heard of pubs, restaurants and cafes running out of particular items, but to not have any food available whatsoever was not acceptable in my opinion.

I know times have been tough for businesses over the past couple of years, but the fact that I messaged ahead of time to ensure that I would get to try some food really added to the disappointment in this case. I just assumed, like I do with all food venues, that I would be able to sit down for dinner as long as I ordered by the required time.

So, a really disappointing experience, but great that the menu is pretty much entirely vegan (apart from cow's milk as an option in teas and coffees). I would like to see the cruelty milk removed completely in future to allow for a fully vegan pub which would be a great addition to a beautiful area. Hopefully one day I will actually get to...

Visited today with my partner, as we're in Conwy for the day. We're staying in Pwhelli so planned ahead last night on where we would go for food today, as didn't want your normal 'fish and chips' restaurants.

We aren't vegan, but this place gave me good vibes when reading reviews online, and I definitely wasn't wrong! The lady behind the bar was the most welcoming person I think we've ever met, so friendly and didn't make us feel unwelcome or uneasy due to not being Welsh (which other people seem to have a problem with unfortunately:( ) i ordered the 'rage against the machine burger' and my partner had the 'Jefferson airplane hotdog'. The food was Incredible, so tasty and full of flavour, I was planning on trying one of the pancakes but was too full from the burger. (Maybe next time haha)

The only negative thing I have to say, is the amount of people that came in and walked back out or pulled faces when they saw it's all vegan menu, they're definitely missing...

I'm a sparodic visitor due to transport issues but every time I come over to Conwy and call in I'm always made to feel very welcome and an appreciated part of the Blue Bell family. The staff are friendly and professional. The food is tasty and there's a good variety for veggies. My friends from London were up for pirate weekend and I was really happy to be able to take them somewhere dog friendly and let their little pup have a bit of a rest from all the canon fire. Hand cut chips, what's not to love? I've worked all my life in the service industry and have previously managed bars so I'm very particular about hospitality so I'm kind of picky about pubs but the Blue Bell is by far my favourite pub in the area. As a independent, single woman I really appreciate places I can go alone and know that the hosts and staff will be chatty and welcoming and make me feel comfortable. The great live music is just the...