Costa Coffee — Restaurant in Wales

Hard to find decent, clean and well managed Costas these days and unfortunately this one is very poor. Firstly, the young female Barista was very nice, polite and industrious but everything else was shocking. One toilet was out of order and the other toilet, disabled, was shocking... simply filthy. Every unoccupied table was cluttered with dirty cups, etc and not one table was cleared and cleaned for the duration of our 30 minute stay. There was no one queueing for a considerable time but the staff were putting away a delivery instead of clearing tables. Spent my money but I wondered why I bothered. Why are customers being treated like this ? Basic hygiene is dispicable let alone COVID protocols. I've had to clear and clean so many tables in Costas recently, before I can...

Fairly typical of what you'd expect from a Costa. On my last visit (Post returning to level 0 restrictions), it was fairly busy, maybe about 70% capacity, but our table hadn't been cleaned down. Food and drink service were efficient and friendly enough. The selection of food available was better than I'd experienced in some other Costa locations recently.

The only other negative was that the toilet wasn't being kept up to the standard I would have liked - it was fairly clean but there was no toilet paper left in the holder, which I think is an easy one to keep on top of with...

Poor weak drinks in comparison to other Costa's. I could barely taste the chocolate in my hot chocolate Is management money skimping by putting less chocolate (or coffee) powder in a drink. I usually use the drive thru cafe in Freemans Parc on Penarth Road but popped here for a change and the Freemans Parc one is head and shoulders above this one for quality and flavour of drink. Tables were dirty and atmosphere of staff lazy. Never again! Drive a mile around the corner and try Freemans Parc and taste...