Costa Coffee — Restaurant in Wales

Stopped in this Costa to take my son to the toilet, it was 10am on a Sunday morning, quiet, and I was shocked at the state the toilets were in. They looked like they had been open all night for the local youth to use, after using the toilet I ordered coffees and asked the staff if they had checked the toilets that morning to which they replied they had not.

Whilst waiting for my coffee I couldn’t help but recognise the store behind the counter was absolutely stinking too. Coffee all over the floor, dirty rags on the floor. Milk jugs which had gone off. I assume left from the day before. Empty bottles on the side and just a general lack of organisation, I did comment to a member of staff that the store was dirty and she just said “I know” and looked at me blankly.

The coffees I brought then tasted weak and sour. I will never visit this Costa again. It takes a lot for me to write a negative review. That’s how bad...

Come here quite regularly, usually busy and there is a wait at lunch time as it seems to be two members of staff trying to serve food, make coffee, clear tables and take cash. My most recent visit was with my two children to which i get them a hot chocolate as they like to join in on the coffee break, my daughter of two years had spilt her hot chocolate so i went and asked the bloke at the counter for napkins as there was none to be seen, he rolled his eyes and said "two secs yeah" after two minutes i nearly walked off as my daughter is sitting there now drenched in the hot chocolate but to my surprise he throws 1 single napkin at me, absolute joke. A lady who works there called tracy is lovely and will always help but as for the other two ive seen on multiple visits, they have no idea how to communicate with customers or have any skills on running...

My daughter and I popped up to the coffee shop last night after doing a spot of shopping. We had looked beforehand to see what time they closed and it said 8pm. We went in about 6.40, we ordered our drinks and sat down, having a lovely chat and the lady came over to us at 7pm and said that we are closing inside now so we had to go, assuming we could sit outside but it was a bit chilly so ended up taking my unfinished hot chocolate to the car to finish off. They could of said this before I ordered and state clearly online that the shop closes at 7pm not 8pm (I am assuming this is just the...