Gerrards — Restaurant in Wales

When in there at 3pm and was told the cafe section was getting closed as the close the 4pm and open until 4.30pm for take away, so we pointed out that it was only 3pm so they then had to let us sit in and even then we weren't aloud to sit down where we wanted to. I can understand they have to start a clean down prosses etc but not and hour and half before closing.

Then on top of that they do not have disabled toilets, they only have toilets that are up stairs which is fair enough but maybe advertise it on the window.

The staff was more bothered about cleaning and closing down than the service. Some of us were still eating and drinking and others finished sooner but they kept on taking the glasses and plates away etc when they should of waited.

When our drinks were getting made I heard the staff members talking about us and saying how we didn't understand why they were telling us they were close etc they had an hour to close it down pluse 30 mins for when the store was open for take aways. When going to choose a cake the staff member didn't have knowledge about what was in the item and old said that they do kot make them on site which is fair enough but you should also know your product knowledge.

I.e my little one wanted a trifle and have only ever come access trifles having jelly at the bottom so I asked if it was vegetarian as we do not eat beef or pork so the checked and said it was but even mention there wasn't even any jelly in it and it was sponge so my little one didn't even eat it because he was expecting Jelly now sponge, so if the lady knew the product better she should of knew/ told us it did not have jelly.

RUBBISH SERVICE OVER PRICED RUDE STAFF NO DISABLED TOILETS LEFT TO...

The food was good, but when the woman at the till asked whether we were sitting in or taking away, she failed to mention it'd nearly double our bill to sit in, we desided it would harm to sit in for a moment, and we were told to sit down, even though I was already at the till ready to order and pay, so reluctantly sat down at a table 3ft from the till, and waited, the waitress took a while, and when she came although polite, I got asked 3 times if I wanted a drink, I said no to each, just got a sausage roll for myself and my partner and a yum yum between us

Then once they arrived, I felt uneasy through the entire thing, as you're meant to pay at the end, but I was worried I'd forget, and when I went to pay I had to go back to the till anyway and recount what I bought

Only to find the bill was nearly doubled, I was expecting £4.15 not £7.60, how can you justify £3.45 service charge if one it's set up in such a way it's pointless, two it's not mentioned once, I even mentioned while ordering that I hadn't been in before, and intended on coming in more often, three the decor is extremely outdated to the point it felt like a museum experience, and four, we were there for less than 5 minutes...

I will not be returning unfortunately, with the high street dieing and the cost of living crisis you'd think they would rethink this idea, especially with the pound bakery and greggs up the road, not even a minutes walk, I realise Greg's has a service charge, but it's clearly displayed under each item and isn't nearly as much

So in short I'm disappointed and won't be returning, particularly...

THIS IS A WHAT YOU SEE IS WHAT YOU GET PLACE ,service was excellent a little slow but the manager and staff being both very professional friendly and helpful made our visit well worth it .When our food and drinks arrived it's presentation was excellent,for me my food was let down , there being no gravy but I knew when ordering ,the place it self was immaculate the toilets again also immaculate but not in an ideal place for our disabled community...