Jewel Balti Monmouth — Restaurant in Wales

Disgusting. Horrific food. Abysmal service and Arrogance. Ordered a chutney tray but got no lime pickle. No large cobras. Starter was horrific 4 prawns and just bland yoghurt and sliced onion. No spice or taste to it at all for a spicy garlic chicken. I then asked for a chicken tikka balti light on the ghee and it arrived swimming in oil. Please see tge pictures. Inedible. My parter ordered the chicken tikka bombay sizzling which was most definately recooked chicken and was neither hot nor sizzling. We asked for some wedges of lemon only for two lemonades to arrive at the table. Complaining about the bill I was then met with utter contempt and arrogance from the manager. Completely and utterly appauling customer service and charged over 68 gbp and a complete refusal to remove the inedible ghee drowned balti from my bill. I am furious and disgusted with this place. Personally I will ensure none of my friends ever visit this appauling establishment. The arrogant and disgusting approach to customer service and complaint handing horrified me. There are much better indian restaurants in town. Some people aren't fit to run a restuarant and the manager is just that an appallingly rude character with a ego the size of a planet. I WILL NEVER BE NEAR THE JEWEL BALTI AGAIN. It's food is reheated and inedible and the staff are appauling.

Updated following your response.

Honesty is one quality I value far above ANY other. You are completely dishonest here. To recieve a statement that I arrived late when I hadn't booked shows you aren't telling the truth for one. Half drunk I don't think so. I had two small cobras and ordered a bottle of wine which we didn't even finish. I would think very hard about what you say here. I didn't book.. you lied. I wasn't half drunk yet another lie. I appreciate restaurants that work hard and serve decent food. I am a regular customer at the misbah I have been for decades and I also support the himalayan lounge. I gave you a chance on a mobday to see what you were like and i wont be back. Your food is awful. Your arrogance unbelievable and you also lie. You are decietful and on that basis unethical an amoral. You haven't commented on the chicken being reheated. I sincerely hope your lies deceit and dishonesty are seen by many. Appauling. Shame on you a shame on you and the chain you represent. Personally I think you alone will give your restaurant and your chain a bad reputation. I value many characteristics of which you Sir have...

The first thing about Jewel Balti is that the food,when it comes, is top class. I have to follow up by saying that it was good that I and my friend were not in a hurry as from entering the restaurant to receiving our Mains,it was one hour fifty minutes,so simply not acceptable. The room we asked to wait in on arrival was for Dine In and Take Out customers,odd from the COVID regs point of view, quite a number there and close.We made it clear we were eating in and were asked to wait. After waiting 25 minutes, I asked someone else and we were immediately shown to a table. The rest in note form to save space... 20 minute wait. Would we like drinks (2 waters requested. Another 20 minutes. Would we like to order drinks and meal together? Yes. We were told someone would come. About 15 minutes later. Told someone would be coming. Another 15, orders taken. 20 minutes later, meals arrive. Still no drinks. Would we like drinks ? Yes please, thirsty by this time so jug of water requested. 10 minutes later, iron billy can is brought from kitchen with glasses. Would we like dessert? No, just tea please. 10 minutes later 2 teas arrive with largish milk pot containing, sugar. 5 minutes later, we ask if they can please bring milk. Answer is that they have none Question. Why serve the tea? My friend says we'll be ok without so we have tea without milk. They did however bring the usual mints at the end. Would I return? Only with bags of time and good company yes. Food...

After 10 wonderful years of dining at The Jewel Balti, I’m finally putting into words what I’ve experienced time and time again. I’m not even sure where to begin, because everything about this place is simply outstanding.

From the very first visit, the food has been a masterclass in flavor and quality. Every dish is prepared to perfection, with rich, authentic spices and fresh ingredients that keep me coming back for more. Whether it’s their perfectly spiced curries or the delicious starters, every meal feels like a treat.

The service is impeccable—swift, attentive, and always with a genuine smile. The staff consistently go above and beyond to make each visit special, making you feel more like a guest in their home than a customer in their restaurant.

The atmosphere is warm and inviting, with a mix of vibrant energy and cozy comfort. It’s the perfect spot for everything from intimate dinners to larger gatherings.

But what truly sets The Jewel Balti apart is the staff. Over the years, they’ve become more than just familiar faces; they’re part of the reason I love this place so much. Their kindness, professionalism, and passion for what they do shine through every interaction.

After a decade of dining here, I can confidently say that The Jewel Balti is a gem in every sense of the word. If you’re looking for incredible food, top-notch service, and a place that feels like a second home, this is it. Here’s to many more years of enjoying this...