Lamb & Flag Inn — Restaurant in Wales

My daughter called the lamb and flag inn-bar-grill at 6.37pm and booked our family a table, telling the staff there we would be arriving anytime around 7 to 7.10pm, the staff on the phone said there was no worries as we just needed to be there by 7.15pm. Me and my family arrived at 7.10pm, so there shouldn't of have been a rush. When we arrived the waitress was asking for our order of drinks, and food before any of the family had even sat down. We then ordered our food, being rushed by staff. Once our food arrived the overall portion sizes were good, but mine and my daughters burger buns were over cooked and dry , the chips were overcooked and small portions, no sauces came with the burgers, apart from the ketchup and mayonnaise on the table. As a family we felt rushed to eat and finish our food as the waitress said they had a lot of bookings at 7.30, even when we had finished eating and left little to no people had arrived, we payed £74.00 as a family of 4 and left angry, rushed and...

Not a great experience Walked in for some food & drinks Got spoken down too and treated like we were idiots by a young boy (I have wine & underwear older than him) at the bar. There was a restaurant, pub area & outside area The restaurant &outside seating area was empty but they claimed to be "fully booked" so I looked round a few empty tables and got told to be done by 7pm on a certain table It was 4pm at this point, like we were going to spend 3+ hours just for a laugh.

We were sat in the corner The table next to us walked out half way through their food aswell as they had a bad experience (we heard them moaning) I said it was really loud and I could not hear my wife on our wedding anniversary. We asked to be moved & suddenly there was space in the restaurant that had 1 other table occupied. Food was 4/10 and the staff were just arrogant & rude.

There are loads more I could say about our experience but this complaint would be...

OK food but appallingly bad service

Arrived yesterday afternoon meeting my family for the first time in 9 months after lockdown for a meal. Firstly, I booked last week and checked yesterday morning with them on my booking - it wasn't there so had to rebook. Then when we arrived, the table was dirty and we had to ask for it to be cleaned. We ordered drinks and they lost our drinks order so we had to reorder. We had to wait a long time to order food and for it to arrive, and one of the meals came cold so had to be sent back. Drinks orders were slow and we felt very often forgotten by the staff. The food was actually pretty good, but ultimately the service was just beyond terrible considering I'd been looking forward to this for a while and hadn't seen my family in months. When I went to pay I said the service was bad but got no compensation and paid £100 for everything. Won't be coming back sorry and will be recommending others to avoid...