Nikki Ips Restaurant Wine Bar & Cafe — Restaurant in Wales

I received two £60 vouchers for Nikki Ips restaurant as a Christmas gift in 2023, totalling £120. We used one voucher in February and spent around £50. When we asked if we could have the remaining £10 as a voucher for our next visit, Stefan, the manager, was completely unhelpful and insisted we had to spend it all in one go. We ended up buying a drink just to use up the balance and left disappointed.

We planned to use the second voucher for our anniversary in August 2024, only to discover it had expired in June 2024—just six months after it was issued! When I called the restaurant and unfortunately spoke to Stefan again, he bluntly informed me there was nothing they could do. He mentioned that other customers had recently called with the same issue, claiming it would have been explained when the voucher was purchased. I found this hard to believe since I had bought vouchers for my parents around the same time, and no such restriction was mentioned.

It feels like Nikki Ips is scamming customers with these short expiry dates, and Stefan’s dismissive attitude only made the situation worse. I've never encountered a restaurant voucher with such a limited time frame, and it seems like many others have been caught out by this tactic. I would strongly advise avoiding this restaurant—especially if you have to deal with Stefan, who is as unhelpful as they come. Save your money and spend it somewhere that values its customers and doesn't play games with...

Went for a birthday meal last night. I will go in order. View from upstairs at the back is terrible. Looks like a building site. I had the chicken skewers starters got 4 skewers for almost 8 quid. Sauce was nice but James fish bar tastes the same for half the price. I had beef Cantonese. Again was nice but James sauce is slightly nicer and is a whopping 11 pounds cheaper. Pudding was an Eton mess. Large plate lost with a tiny pudding. Then lines of chocolate sauce to make up the dish. 6.50 for a still frozen pudding is not on. Strawberries still hard. Service was excellent. Staff nice tbh. Place too small and the decor needs modernisation. Apart from one member of staff who was Chinese the rest are English. What's going on there. I paid £103 where I could of spent 30 on a Chinese takeaway which tastes similar. For 103 quid flavours should blow me away but didnt. The rest of the party had issues pints of beer not filled up to the pint full LINE. No meat in the homemade spring rolls. Sweet and sour Cantonese was bitter full of vinegar. Aparently they dont do chipped potatoes. Positives the duck dish in plum sauce was amazing and the honey BBQ was lovely. For me an average experience with some pluses but too many negatives. For the prices food should be better than my local Chinese takeaway. Probably would not come back again on...

This was a very unique service,as Steffan customises the service to suit u,he listens and offers great advice to help you make the correct food choice,if your unsure(like me) on what to order. it was outstanding this 1 to 1 unlike any other restuarant I have visited in this region.Bravo for a 5 star service u made my 50th birthday a day to remember ❤ the food was utterly superb as recommended by Steffan. Myself & partner Mark never stray and always pick the same foods,just incase we dont like the choices we make. So it was a joy to have a break down of the menu and to be asked questions i.e do you like hot or spicy etc. The starter was WOW amazing the mixed platter. The main meals OMG I have never ever tried food of this standard it totally blew my mind & left myself & Mark wanting more. Steffan also surprised me with an ice cream bomb at the end & the whole place sang Happy birthday 🎂 what an end to a sensational evening of 5 star food 💫💫💫💫💫 . Would highly recommend Nikki Ips this leaves every other restaurant in the region behind. Its authentic foods are a taste sensation and we would happily...