Piazza Restaurant — Restaurant in Wales

Went in and asked how to order, I got told we would get table service so me and a friend sat down, we were sat there for 30 minutes before I asked someone to serve us as we got told it’s table service. The staff then kept staring over and watching us waiting for someone to come and take our order. Another 10 minutes went by and no one came to serve us. After 40 minutes of waiting I went up myself and asked again not as nicely this time as there were people that had their food and nearly finished that had came in after us! They then took the order and the staff member that took it was walking very slowly back and forth looking like he hadn’t had a clue what he was doing. We got our drinks (2 diet cokes) and they tasted so so flat I couldn’t drink it. I didn’t complain and just waited for the food. Another half an hour went by and I wondered why it was taking so long as I ordered a breakfast which was already made up on the front. They then came over to inform me that there wasn’t any mushrooms after another half an hour and I just said I don’t care ! I just want my food. We asked for a refund and it was refused along with anything extra they could of thrown in for our wait and terrible customer service that was going on. Felt neglected and uncomfortable as staff were walking around staring. I’ve been here before and the food is really nice but I’m never going back there again. Worst cafe I’ve ever visited so I’d give 0 stars...

I visited with a friend on Sunday afternoon around 13:30. Received a friendly hello, found a table towards the back of the diner and was quickly asked if we needed menus! These were brought over straight away. I ordered the 1/4 chicken burger with chips I also added a pot of curry sauce and my friend ‘built’ their own breakfast! I was very happy with my chicken burger and chips however found the curry sauce a little chalky. My friend wasn’t keen on the mushrooms on her breakfast said they tasted tinned or frozen! We found the decor very retro we compared it to a little chef or wimpy from the 80’s which we liked. Most of the staff were friendly and efficient. However my friend noticed one member of staff go into the toilet and there was No hand dryer noise before they came out, she pointed out the hand dryer noise when customers were in there! The question is did he wash his hands!? The place would really benefit from customer Wi-Fi as it is a dead zone for internet use! Had I been on my own the review would have been more positive with a 4 star rating but due to my friend’s observations it is reduced somewhat. We did get a friendly goodbye as we left! I would definitely return not sure about my friend. It is the toilet issue that caused the biggest...

We ate here the other day while doing a day trip to Rhyl. This is our usual go-to for food but it was our friends first time coming here with us.

Absolutely wonderful food as per usual, we had a male waiter and he was absolutely lovely. We all wished we got his name to mention him in a review. He had a laugh with us while taking orders, spoke to my son and cheered him up (aged 2) who was pretty unsettled. He checked that everything was okay with our food, asked if we needed any more condiments and was just super jolly in himself. Really makes for a pleasant experience. Only way I cN describe him is tall (around 6ft I'd say).

Portion sizes and prices are the best we've ever came across in Rhyl. Food has always been piping hot and never had a problem with any of the meals. Definitely value for money and family friendly. They even had childrens programmes on the TV.

It was really busy when we arrived with only a few tables left, but the wait for food was next to nothing. The service...