PizzaExpress — Restaurant in Wales

Food: The food was tasty, and there was a wide variety to choose from. We got the pesto dough balls and chicken goujons to start. The dough balls were delicious and would definitely recommend. The goujons were a bit average, as they weren't very substantial and bland tasting. Our mains were two pizzas, one with salad inside which was a bicep novelty. I was disappointed as I initially asked for a calzone but to have olives instead of chilli's as I can't handle spice very well, but the waitress said she was not sure if it could be swapped or not as it may come pre-folded; this was very disappointing as not only did it indicate that the calzones aren't made fresh in store and instead were pre-packaged, but the staff did not even know that when asked. I instead got a pizza, which was tasty but not as much as I would have liked.

Staff: The staff were friendly and welcoming. The restaurant only had around 3 tables used with at least 30 others spare, but when we were initially seated we were put directly by the front door for some reason, which would not have been so bad except it was cold and raining outside and would have felt the effects as a result. We therefore asked a member of staff if we could sit elsewhere because of this, but rather than facilitate that in a near-completely empty restaurant they said they had to go and check if they could, but after around a minute of waiting we just took the liberty of moving ourselves. Then having been seated, we were attended to by at least 3 different staff, which made it unclear as to who was serving us. Having said that, the staff who did serve us were very helpful and friendly.

Atmosphere: As mentioned it was a relatively empty restaurant, which is not their fault, but there was nothing likely music in the background which would have made the atmosphere more inviting and...

We really fancied a Romana pizza, therefore we walked in to see if any tables were available. Took a while for a staff member to come over just to state in a rude tone "we are fully booked tonight.", which I found a bit strange due to the amount of free tables we have seen. Didn't question it, however the waitress gave us no option to even book it for later or wait.. so we left. Out of curiosity I checked online when the next table was available, and it showed available space within the next 30 mins! Not really sure why the waitress would have said they are fully booked tonight then? If I didn't have a phone, I wouldn't be able to book it at all so it really did seem like she wanted to get rid off us. As we wanted to have a pizza and already arrived to Broughton, we decided to book on their website and wait half an hour. Came back, the place was almost empty, again slow approach from the staff member at the door, took a while for us to be seated. Then a very slow wait for our order to be taken since the staff were too busy talking with eachother to serve us (other guests also came in way later than us but were served first and were also seated without a reservation). Once ordered, the food came pretty fast and was absolutely delicious.. so big thanks to the chef! It's just a shame the service is so bad and depressing, did not feel welcomed at all but that's probably cause we weren't...

We booked here for a birthday meal anticipating a nice time for myself, my husband and 4 month old. On arrival we informed the staff member that we had booked. She pointed to the table right by the door and said 'you're there' and walked away. Instantly we felt unwanted. The table she pointed to was being used as a resting place for a delivery driver awaiting a pick-up order. He reluctantly moved.

A minute later, the staff member came back to the door to seat another family. My husband asked if there was another table we could sit at due to the cold wind coming through the door and the fact we had be placed away from everyone else in the restaurant. She replied 'no, you have a pram and you would be blocking our walkway' before walking away again. At this point we looked around to see several tables available where a pram could have been placed aside well out of the walkway. The restaurant was also no more than 60% full.

After a further 5 minutes in the restaurant waiting to be asked what we'd like to drink, feeling extremely uncomfortable, and with no sign of anyone coming our way we left.

Instead we headed a couple doors down to Nando's, who welcomed us gave us a table out of the wind, and gave us above and beyond customer service.

I'd never recommend this Pizza Express restaurant to anyone, especially those with babies. You will not...