Absolutely appalling place. My wife, my twelve year old son and I had not eaten as we had been travelling all day. For convenience, we decided to visit the Wetherspoon pub in Barry for our evening meal and a drink.
We found a vacant table (of which there were many.) Table 23 which was about five metres from the bar. We took around five to ten minutes to decide on our meal and drink choices. I went to the bar and tried to place our order. At this point, there was no problem and i ordered the food. I was just going through the drinks and asked for a mineral water for my young son, when the lady taking the order asked if any of our party were under aged eighteen. I told her that my son was and she then said that she could not serve us as my son is under eighteen.
I was absolutely outraged and complained strongly. She told me that children were not allowed in the pub, i think she said after 8.30. The time was not even 8.30pm anyway. The staff also had a clear view of us when we entered the pub and sat down. Nothing was said at that point. I would have still been annoyed if it had, but they let us sit there and said nothing, then took the bulk of the order at the bar.
Even if this is their policy (which i find outrageous, bizarre and discriminatory to children and families,) they must have noticed us and had ample opportunity to say something, rather than wasting our time and denying us a meal when we were hungry. I thought the UK had grown out of this backward attitude decades ago re children going in pubs and restaurants with family.
I asked to speak to the manager and briefly complained to her. She also said that because we would be in the pub after 8.30, then we would be in breach of their rule. A rule, which i might add, appears to be unwritten anywhere i could find on their notices. We checked the front door and windows and there was no mention of children not being allowed to eat after a given time. And even if there was any notice, it's still an absolute outrage.
We left the pub. My young son was very upset and in tears. My deaf partner and i were very upset too. It created a difficulty in me explaining to her what had happened.
I'm not sure how your Wetherspoons system works, but i really think the staff in the pub need to do a lot better. Even if that is their unfathomable and crazy rule, they should adopt a more flexible and inclusive approach to customer service.
As a result of this incident, i'm unlikely to be taking my family to a Wetherspoons pubs ever again. I sent in a complaint, but as yet, it has not been acknowledged. A sad state of affairs that they would see a weary...
Read moreWe visited this Wetherspoons whilst in town for a funeral....I really didn't want to give them a one star as we noted that this particular Wetherspoon was reasonably priced. Initially my sister went to place an order at the bar but was completely ignored for over 20 minutes that she came back to our seating area frustrated ( given that it was a Friday Evening and it was busy we decided to give them the benefit of the doubt) so we had a few drinks went to Barry Island and came back a second time to place an order. After placing our order we waited for an entire hour and fifteen minutes ( still giving them the benefit of the doubt that they were extremely busy) now mind you we were standing for the entire time waiting patiently...until I said to my sister can you inquire when the food would be ready. To our surprise the food was already sent out without our knowledge and no one had the kind courtesy to tell us that it was ready....so obviously our take away meal was cold x 2 ...... when we got back to the hotel....this is what our meal looked like. ( we requested no onions and this was the size of the lettuce .... 2 strips yes I said that.....2 strips of lettuce and 2 strips of onions.....mortified to say the least) Very disappointed with the service.....I would visit again though if I'm in the area but probably not on a...
Read moreWetherspoons in Barry is a popular spot for those looking for affordable and casual dining options. The venue's location is easily accessible, and the interior decor is cozy and comfortable. The menu features a wide range of food options, including classic British pub food, vegetarian and vegan options, and a good selection of drinks.
However, it is unfortunate to note that the drinks served at Wetherspoons in Barry have received negative feedback. Customers have reported that the quality of the drinks is not up to par, with some complaints of watered-down drinks and incorrect measurements. While the food may be a redeeming factor, it is essential to consider that the quality of drinks is a significant aspect of a pub's success.
In conclusion, Wetherspoons in Barry may be a suitable option for a casual meal or drink, but if you are looking for a good quality drink, this might not be the right place for you. It is recommended that the management of the venue takes the necessary steps to improve the quality of the drinks to provide customers with a better...
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