wagamama watford central — Restaurant in Watford

We visited Wagamama in Watford on one of the busiest nights during the Christmas holidays. Both of our children have food allergies. Unfortunately one of our daughters was served an allergen by mistake and it made her feel unwell. We reported this to the manager who escalated the issue immediately to the kitchen. The kitchen straight away prepared the same dish but this time without the allergen. However, we had to leave as our daughter was feeling sick. The manager apologised and offered to take this dish home as a take away. We were not charged for the meal as it was a mistake on the restaurant's part. The following day we phoned Wagamama to talk through the incident. It is our favourite restaurant and we just wanted to make sure that the clear processes around food allergies are followed. The manager explained how seriously they took the incident and they were investigating what exactly went wrong and how they make sure this will never happen again. They were very apologetic. As a good will gesture, he invited us to visit them again so that we would have a good experience and gain our trust back in terms of feeling safe regarding the allergens. We took him up on the offer and visited the restaurant a few days later. With the hand on my heart, we had the best experience ever. Our children discovered their new favourite dish yakisoba, while my husband and I were busy devouring our favourite ramen. The service was outstanding - the manager once again acknowledged their fault and the head chef came out to apologise for the incident (he was not working on the night it happened). To be honest, we felt truly spoilt. Wagamama was so brilliant that I struggle to think what more they could possibly have done. Mistakes can happen but it is important that Wagamama took it so seriously and took it as an opportunity to evaluate their process. We will certainly be back again! Thank you Wagamama,...

On the menu a world food franchise that's on the Highstreet

Wagamama Watford, we ordered during peak hour & decided to do a pick-up collection.

Quality: The standard of Wagamama has being good over the many years, the take-out element hinders the expectations on dine-n & in peak times standards must be maintain, our meals past the transit test with confidence, the chicken katsu was the only thing we could falter, dry & over cooked but pletty of, the other ingredients excellently delivered on Wagamamas name. ⭐️⭐️⭐️⭐️

Value: Whilst we have observed many main stream franchise takeaway portions over the years, we still find even Wagamamas skimping on this, we still expect to see our money fill our plates at home just like in-house dining portions, for a big franchise, prices have jumped slightly but remain standard for the experience that not just burgers & fries. ⭐️⭐️⭐️

Taste: Balance is everything even with our peak take-out time Wagamamas still nailed the taste. Our pot still received a good combination of spice, veg & seasoning to keep us wanting more. ⭐️⭐️⭐️⭐️

Consistency: We've found with Wagamamas though in house dining & take-out orders shouldn't differ they do, even from city to city we've experienced plates near half filled, or bigger portions than normal it can be a mixed bag by the time your plate come to the table. ⭐️⭐️⭐️

We like Wagamamas, it's a solid dining experience perfect for people looking to try something different eat-in or takeaways.

See you again...

I just want to praise the excellent customer care and service extended to myself and my girlfriend at the Watford Wagamama's An incident occurred after myself and five others had dined at the Wagamama's restaurant, four of our colleagues had left, the girlfriend & myself had stayed behind finishing our drinks. After my gf went to the washroom, I was approached by a customer requesting I should vacate the table as the staff were waiting to clear up.. Fair enough I thought seeing as how busy the place was and I told the customer I would be leaving when my gf gets back, I had to reiterate this when she suggested that I wait by the bar! Our waitress came up expressing her sincerest apologies for what just happened and I could hear the customer in the background saying I was OK with her suggestion! Three different members of staff including Amanda the staff manager, came up to me expressing there dismay that this should have happened and telling me how sorry that I had to experience such rude entitled behaviour. Amanda insisted that we should stay with complimentary drinks of choice on the house.. We had coffees, and she gave us a lovely voucher for our next visit to any Wagamama restaurant!

All I can say is how satisfying it was to be looked after with such courteous and professional staff at Wagamama's and I wholeheartedly recommend anyone to visit Amanda and her team...