Bill's Farnham Restaurant — Restaurant in Waverley

My first visit to Bill's restaurant in Farnham was neither in 2015 nor 2018 I'm a fan of the hospitality and discount deals with students and their lunch deals while I attended my university in the area from 2015 - 2018 for my B. A. (Hons) illustration course. Also, I have enjoyed the level of professionalism in their food and the quality of their steak. Since then I have had the chance to visit them on 16/8/19 where I felt retreated care and a good communication impression when I detailed my description of the special bill order via my email to the female host of the Farnham Bill's Restaurant. At 11:00 or 12:00 something, I ordered their lunch deal on their Starters: Chicken and Season Dumplings with Bill's Spicy chutney which is my first time trying this and I extremely enjoyed the texture and the chunky Season dumpling. My main is Minute Steak, their Chips are Chucky and tasteful make felt more convincing and more accurate than some restaurants. Also, their steak is tasty and easy to eat and cut, which I have mentioned when offering their steak preference. Also, I have used Bill's restaurant deal with the code on their chocolate sphere to celebrate their newest healthier dishes, which served as a vegan alternative in the restaurant in 2019. Speaking of the Chocolate Sphere, when I first saw it, it gave me a happy and childlike with the decor and the name of bills on the biscuit and the chocolate feature. The taste is lovely, chunky, and creamy when broken the chocolate circle. Plus, the hot chocolate beverage is smooth, well a texture in the cream, and was lovely to drink, especially since it was raining when I stayed in the restaurant at the time. Also, I have noticed that Farnham Bill's restaurant has showcased other beverages, jams, and sweets inside the restaurant. Their Apple juice is £3.95, sweetshop from £1.95, All jams is £3.50, Truffles are £11:95 and Bill's Marmalades are £3.50 in August 2019. TheirTheir employees (unisex) are welcome, socialized, informal, and easy-going toward me and other paid customers. Plus, one of their male waiter who is serving the customer in front of my table is relatable, funny, and charismatic with his working life and customer service. I'm impressed by how the employees balance the level of customers on that with a positive environment in the restaurant. Especially since there are young children and small dogs. Thankfully, both of them are behaving with their owners and parents. Also, the building is lively and socializing sometimes from a different conversation. Unfortunately, the toilet room has three or four toilets, no air conditioning, and their sink is slightly small once your toilet rolling is finished you can find a metal basket with new rolling to replace the old one. Despite the lack of some needed features in their toilet room, the area is mostly empty and silent, so you can at least use the toilet in peace. Overall, I'm happy with my choice of restaurants Bill's Restaurant gave me a happy memory of when I first visited their restaurant for their breakfast and lunch deal with my student or debit card to pay for my order. Their price range is slightly cheap to expensive on their dishes. Some deals can be cut the price on lunch or dinner deals. Recommended this restaurant if you're visiting Farnham in the summer break or...

My visit to bill's was dissapointing and stagnant to put it simply however I would be remise to say it was a bad restaurant, more just what I imagine to be a very good restaurant having a bad day.

I started my visit with a diet coke and an order from the set menu with my guests both ordering the same. We waited about 20 minutes before our starters arrived which in my opinion is far too long for off peak hours. The carrot and lentil soup with bread surprised me with it's respectably large size and it's greenery garnish was appreciated however like many 'soup of the day' style dishes there was a distinct lacking of bread which was only made more prominent by the surplus of soup.

Once I had finished the soup I placed it at the far side of the table and waited expectantly for a member of the waitstaff to whisk it away and for our next meals to be on the way. Unfortunately this was not quite the case and we had to wait 10 minutes before receiving the attention of any staff and a further 30 minutes before our mains were to arrive.

The first severe blemish on my visit was the main course in which my guest was given the completely wrong order, which when serving 3 guests from a menu of 4 possible mains, you are forced to wonder how such a mistake could happen. To give the restaurant credit it only took a further 5 minutes to replace her meal with the correct order. On a plus side we were provided with consistent fill ups of water, however in this day and age that is a very low bar.

On the subject of the quality of my main, the chips were far below par and after having a couple I decided to shelve the idea of having anymore. The steak was remarkably large at almost 10 inches long and about 6 wide however it made up for this with the steak being so thin I was only given the options of medium and well-done when I had initially ordered it. The greens were under seasoned however were certainly edible.

Notes from my guests were that the calamari had no flavour and they thought the muffin for the eggs Benedict may have been stale.

We had voiced these opinions to our waiter and while in the interlude of main and dessert, who I assume to be the shift manager, came to us and offered a free desert for the table. Had our meal of not already taken an hour and a half at this point we may of accepted the offer however our meal had taken an hour and a half and I was not intending to stay much longer.

There was positives to the buisness which saved it from a dreaded 1 star and that was both the personality brought by the staff and the condolences given by the manager. Each staff member was a distinctly friendly individual however they also seemed to lack cohesion as an overall workforce. At the end of our visit upon being given the bill we were offered a 1/3 cut from our charge bringing it down to a £30 cost.

It's the same principle I have always believed. The true quality of an establishment is shown in how it handles it's mistakes and I do believe Bill's handled it's well.

I would recommend that you visit Bill's as I recommend most of my visits but I would ask all of you to remember to keep your hopes in check and maybe stay away from the calamari and...

Came here with my daughter as a 13th birthday surprise. We got seated pretty quickly as the restaurant wasn't overly busy at the time of arrival and were advised that Bill's is cashless, which was fine for us but good for others to be aware of. Although we indicated at the time of seating that were going for the bottomless pancakes for us all, it took a good 10 to 15 minutes for someone to come and take our order. Ordered 1 speciality coffee (decaf oat milk latte) A normal latte and 2 hot chocolates with cream for both my children.

I asked for the pancakes with fresh strawberries, cream, toasted hazelnuts and pancake syrup.

Fresh strawberries, chocolate crumb and clotted cream icecream, as well as chocolate sauce for my wife and both children. The hot chocolates were brought over first, then the 2 coffees.

Now, I can drink black coffee, to give you an idea, but the coffee was SO bitter, I really struggled to drink it, as did my wife with her decaf latte. So in the end we ordered hot chocolates all around. Which I must say, were very nice indeed. Neither my wife nor daughter eat nuts (not an allergy), and the staff were very accommodating when they ordered the pancakes without the toasted hazelnuts.

Now we come to the interesting part, we had all finished the food, shortly after the plates were collected we advised at this point, that we no longer wished to order any more food or drinks. Over 30 minutes later - my wife visibly had a payment card in her hand during this time, we had to actively get the attention of a staff member so we could even get the bill brought to our table, which took a further 10 minutes in itself to arrive. On inspecting the bill, my wife noticed a service charge of 12.5% that we had not been made aware would be applied. On querying it we were told we did not have to pay it so just paid for our food and drinks before leaving. This did mean that our experience was tainted by the delays as we had other things planned and could be an issue with the amount of time people may have paid for...