Booked a workshop for my wife as a birthday gift. They called on the day while she was on her way there to say that it had been cancelled due to low bookings.
They claimed they'd sent an email earlier in the week. I think that would have been inadequate even if it had arrived.
I spoke to the person who was meant to be running the workshop and they said they had had no say in the decision to cancel by the Maltings.
The Maltings also could have warned us that bookings were low when we booked as it was only just over a week before. Although I don't understand why they cancelled due to low numbers unless they have also then not paid the person who was due to be running the workshop. Not great whichever way you look at it.
Wonderful how they can cancel at the drop of the hat because they can't be bothered to run it whereas a customer has no right of cancellation. Person I spoke with did not seem to initially get that it was unreasonable to rely on just emailing someone to cancel this (they only would have had two people to call as it happens), but did eventually apologise.
Still waiting on a refund a week later which has apparently "been processed" despite payment of course being taken immediately when I booked. Attitude of person at box office when I called to chase this was completely cavalier "it can take a week" (it was already a week) and "all refunds take that long".
Seemingly no understanding that they have treated a customer badly in the first place and should have moved heaven and earth to at least refund promptly and recognise some need for a...
Read moreLast Friday with some friends and family we visited Bishampton Villages Hall, Worcestershire to watch the Iranian Feast presentation.
As an Iranian audience, I found the set decoration in the village hall for the occasion was very authentic, the guest tables had all been covered with Isfahan hand printed table cloths, a large samovar was brewing Persian tea that was served in small estekans to all guests, and in parallel a big pot of Aash Reshteh simmered on a cooker to be served to all in the Hall and complemented with dishes of Zeitoon Parvardeh.
With regards to the play, all found the performance was to a high standard and in particular the interaction with the audience was very natural and very humorous.
However, my concern was with the storyline. I found the raised issue and the consequential aftermath was not a true representation of Iranian life and culture. That was more a personal experience at a specific period of time that does not represent the norm and life in Iran. Especially when the play is named “Iranian Feast”, one expects to witness a more relevant story that is in line with the Iranian culture and hospitality.
This is important especially for the audience who in general are not from Iran and wish to, however briefly, experience some true aspect of the...
Read moreI visit for the Unravel Festival of yarn every year. Most of the venue is accessible internally for wheelchair users via ramps (although some are quite steep) and lifts, however to access some of the rooms, and the stalls that are on the stage in the great hall wheelchair users have to go outside up a ridiculously steep slope, across a pot holed tarmac and back in through another door, which also has a ridiculous slope and a very large lip. Even as a strong and fiercely independent manual wheelchair user, I am unable to navigate this alone, and I am disappointed each year that it hasn't been improved. I have been attending this festival every year for many years and every year the outside path to get to the back door to access the lift for the stage in the great hall gets worse. The potholes are getting bigger & deeper, and when the weather is bad and the doors aren't propped open it is almost impossible to access it independently. Very...
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